SHIFT LEADER

Fort Collins, CO, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

401k

Job Description

MAD Greens is a vibrant and energetic restaurant brand renowned for its commitment to serving fresh, delicious food while fostering a fun, inclusive, and hardworking culture. The company prides itself on being more than just a restaurant; it's a big family that values teamwork, respect, passion, and fun as its core pillars. They have built their reputation on delivering great hospitality experiences while maintaining a work environment where team members feel supported and motivated. As a full-time position classified as non-exempt, the Shift Leader role is integral to maintaining the daily operational excellence and positive atmosphere MAD Greens is known for. This position offers health and 401k benefits to eligible full-time employees, ensuring that team members are cared for holistically as they contribute to the company’s success.

The Shift Leader at MAD Greens embodies enthusiasm and passion for hospitality. This role requires someone who thrives in a fast-paced, upbeat environment and naturally motivates those around them. The Shift Leader is responsible for overseeing the restaurant during shifts when the General Manager and Assistant General Manager are not present, ensuring smooth operations and exceptional customer service. The job involves leading the team in delivering high standards of food quality, service, and safety while cultivating an environment that honors MAD Greens' core values of inclusivity, teamwork, and fun. Responsibilities include training and developing team members, managing cash handling and security procedures, maintaining cleanliness and organization, and directly engaging with guests to make them feel welcome and valued.

This role is perfect for someone who enjoys working with both customers and team members and who is committed to upholding and promoting the unique culture and spirit of MAD Greens. The Shift Leader plays a crucial role in driving performance and keeping the team energized and connected. From ensuring food safety protocols are followed to handling guest concerns with integrity and care, this position requires a dependable and diligent individual who consistently models the company’s core beliefs. If you are passionate about hospitality, enjoy problem-solving on the floor, and are aligned with a culture that celebrates individuality as well as teamwork, this opportunity at MAD Greens offers a dynamic and rewarding career path.

Job Requirements

Ability to work nights, weekends and holidays
Must be at least 18 years of age
Must have reliable transportation
Must coming to work when scheduled and on time

Job Qualifications

Excellent guest service skills
Ability to work in a fast-paced environment
Team oriented, adaptable, dependable, and strong work ethic
Ability to communicate effectively with guests and team members
Must be at least 18 years of age
Reliable transportation
Ability to lift 10 lbs
Ability to stand for long periods of time on scheduled shifts
Aligned with our core values: you be you, madocracy: shoulder to shoulder, mad passion: we bleed green, madfetti: have work at fun

Job Duties

Effectively lead the restaurant while the General Manager and Assistant General Manager is not present
Responsible for monitoring the training and development of existing and new team members while on shift, to include the MAD Greens operational policies and procedures, cash handling and safety/security procedures to ensure the safety of all team members during each shift
Lead each shift by delegating duties and assigned tasks and follow up with team members
Greet guests to make them feel comfortable and welcome
Assist in preparation food items including prepping menu items using equipment like knifes, juicer, grill, oven, food processor and blenders
Check food quality and food temperatures throughout the day to ensure that food is fresh and safe to serve
Follow sanitation and safety procedures including knife handling and kitchen equipment
Maintain cleanliness and organization throughout the restaurant and ensures proper opening and closing procedures are being followed in the entire restaurant including dining room, restrooms, kitchen and prep areas
Ensures that team members take guests’ orders and handle accurate cash and credit transactions
Demonstrate knowledge of the brand and menu items
Effectively handle guest concerns and complaints and escalate them to the appropriate person in Management
Direct the team to prepare the restaurant for each shift
Acts with integrity, honesty and knowledge that promotes the culture of MAD Greens
Maintains regular and consistent attendance and punctuality
Contributes to a positive team environment