Shift Leader

Moreno Valley, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $21.25 - $23.25

Work Schedule

Flexible

Benefits

Dental Insurance

employee discount

Health Insurance

Pet insurance

Flexible spending account

Employee assistance program

401(k) matching

Paid sick time

Vision Insurance

Job Description

This opportunity is with a well-established restaurant chain known for its fire-grilled chicken and vibrant dining experiences. The company prides itself on delivering high-quality meals and exceptional customer service in a fast-paced environment. As a growing player in the casual dining sector, the restaurant focuses heavily on fostering team spirit, innovation, and professional growth. With locations across multiple cities, the company is committed to maintaining industry standards in food safety, employee satisfaction, and community involvement. They offer a positive and dynamic workplace that encourages employees to bring passion and creativity to their roles, establishing a culture where every team member is valued as an essential ingredient in the company’s success.

The role open for recruitment is a Shift Leader position, a critical leadership role within the restaurant. The Shift Leader is responsible for overseeing daily operations during their shifts and stepping into the shoes of the General Manager or Assistant Manager when they are not present. This individual ensures that the restaurant runs smoothly and efficiently, delivering exceptional customer service that aligns with the company’s high standards. As a Shift Leader, you will be the driving force behind coordinating and motivating the team, managing opening and closing duties, maintaining cleanliness and safety protocols, and ensuring that food quality and service speed meet or exceed company benchmarks.

Additionally, the Shift Leader plays a key role in inventory management, staff training, and adherence to company policies, making sure that operational tasks such as cash handling, delivery verification, and customer interactions are executed flawlessly. This position offers an exciting opportunity to develop leadership skills in a supportive environment that promotes from within, providing excellent career growth potential. The company offers competitive pay, flexible scheduling options—both full-time and part-time—along with a comprehensive benefits package including medical, dental, vision insurance, 401(k) with company match, paid vacation, and other valuable perks.

Working as a Shift Leader is ideal for individuals passionate about hospitality and team leadership, who thrive in a fast-moving environment and seek to impact the guest experience directly. The company values employees who are detail-oriented, proactive, and enthusiastic about creating memorable dining experiences. With no overnight hours and a supportive culture focused on work-life balance, this role is designed to nurture your professional development while allowing you to contribute meaningfully to the restaurant’s success. From managing staff breaks to training teammates on new products, your leadership will be essential in maintaining the high standards that keep customers coming back for their flamin' good meals.

Job Requirements

High school diploma or equivalent preferred
One or more years of restaurant supervisory experience or equivalent certification
Must pass the EPL Food Safety Audit (FSA) class after hire
Ability to manage opening and closing procedures
Ability to handle cash and conduct audits
Strong organizational and communication skills
Ability to prioritize team tasks and manage scheduling
Familiarity with safety practices and health code standards
Must be able to work flexible shifts including weekends
Ability to train and support team members

Job Qualifications

High school diploma or equivalent (GED) preferred
Certified on all EPL SPECS positions or 1 or more years of restaurant supervisory experience
Ability to pass the EPL Food Safety Audit (FSA) class after hire
Strong leadership and team management skills
Excellent customer service and communication skills
Knowledge of restaurant operations and inventory management
Ability to handle cash and perform audits accurately
Ability to train and support team members
Familiarity with health code safety standards and QSC standards
Ability to work flexible hours including weekends and holidays

Job Duties

Manage restaurant opening and closing procedures, including security protocols
Coordinate crew tasks for setup, food prep, and cleaning
Conduct inventory checks and update the inventory system
Handle food deliveries, ensuring accuracy in inventory records
Ensure customer service and speed of service metrics meet company goals and standards
Maintain restaurant cleanliness according to EPL and health code safety standards
Ensure adherence to safety practices and Quality, Service, Cleanliness (QSC) standards
Prioritize team members' tasks during shift
Ensure that break policies are followed for self and others by communicating with team members about breaks and serving as a breaker, as needed
Adjust shift staffing based on sales volume for productivity
Monitor and adjust food production, consulting with the Area Leader for guidance as needed
Train and support team members on new products and operational procedures
Manage restaurant operating duties such as assigning and opening cash registers, handling phone calls, verifying catering orders, and overseeing company funds
Conduct safe and cash drawer audits, prepare deposits, consult with the Area Leader for support and guidance in ensuring compliance with operational procedures while on the shift
Continuously strive to meet or exceed customer expectations and satisfaction
Greet and assist customers with their orders in a friendly and helpful manner