Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Paid Time Off
Health Insurance
Dental Insurance
Retirement Plan
Employee Discounts
Training and Development
flexible schedule
Job Description
Rubio's is a well-established restaurant brand recognized for its commitment to quality food and exceptional guest experience. Renowned for serving fresh, flavorful Mexican-inspired cuisine with a focus on sustainable seafood, Rubio's has built a loyal customer base by maintaining high standards of food quality and service. Operating in a fast-paced, customer-centric environment, Rubio's prides itself on fostering a positive work culture that values teamwork, respect, and operational excellence. The company continually strives to innovate and improve both its menu offerings and service processes to deliver an outstanding dining experience to every guest. Rubio's seeks to employ dedicated professionals who share its passion for hospitality and can contribute to maintaining the brand's reputation for quality and integrity in every location it serves.
The Shift Leader role at Rubio's is a pivotal position responsible for supervising and supporting the daily operations of the restaurant. This role ensures that guest satisfaction remains high by overseeing food quality and portion control as well as the efficiency and safety of the team members. The Shift Leader works closely with General Managers and Assistant Managers to uphold the company's C.O.R.E. 10 standards, which symbolize the core principles and operational benchmarks critical to Rubio's success. This role involves hands-on management of both front-of-house and back-of-house teams, ensuring all team members are positioned effectively to deliver excellent service and maintain cleanliness and food safety standards.
Shift Leaders are accountable for opening and closing the restaurant in accordance with company policies, monitoring team member performance, and providing constructive feedback to management. The position also requires engaging with guests directly to resolve complaints and ensure they receive the highest level of service that embodies Rubio's brand promise. Working in this leadership capacity involves performing production duties such as cleaning, inventory stocking, and food inspection to guarantee standards are consistently met. Additionally, the Shift Leader handles daily financial tasks like money counting and deposits, as well as assisting with operational paperwork as directed by management.
This role demands strong organizational skills, the ability to multitask in a dynamic environment, and a commitment to maintaining a safe workplace through adherence to safety policies. Effective communication skills are essential for the Shift Leader to interact efficiently with guests, team members, and management, fostering an environment of teamwork and mutual respect. Ongoing training and development are encouraged, reflecting Rubio's investment in the growth of its employees. Overall, the Shift Leader position at Rubio's offers an exciting opportunity for individuals seeking to expand their leadership capabilities within the hospitality industry while contributing to the success of a beloved restaurant brand.
The Shift Leader role at Rubio's is a pivotal position responsible for supervising and supporting the daily operations of the restaurant. This role ensures that guest satisfaction remains high by overseeing food quality and portion control as well as the efficiency and safety of the team members. The Shift Leader works closely with General Managers and Assistant Managers to uphold the company's C.O.R.E. 10 standards, which symbolize the core principles and operational benchmarks critical to Rubio's success. This role involves hands-on management of both front-of-house and back-of-house teams, ensuring all team members are positioned effectively to deliver excellent service and maintain cleanliness and food safety standards.
Shift Leaders are accountable for opening and closing the restaurant in accordance with company policies, monitoring team member performance, and providing constructive feedback to management. The position also requires engaging with guests directly to resolve complaints and ensure they receive the highest level of service that embodies Rubio's brand promise. Working in this leadership capacity involves performing production duties such as cleaning, inventory stocking, and food inspection to guarantee standards are consistently met. Additionally, the Shift Leader handles daily financial tasks like money counting and deposits, as well as assisting with operational paperwork as directed by management.
This role demands strong organizational skills, the ability to multitask in a dynamic environment, and a commitment to maintaining a safe workplace through adherence to safety policies. Effective communication skills are essential for the Shift Leader to interact efficiently with guests, team members, and management, fostering an environment of teamwork and mutual respect. Ongoing training and development are encouraged, reflecting Rubio's investment in the growth of its employees. Overall, the Shift Leader position at Rubio's offers an exciting opportunity for individuals seeking to expand their leadership capabilities within the hospitality industry while contributing to the success of a beloved restaurant brand.
Job Requirements
- High school degree or equivalent combination of education and experience
- Some restaurant or retail experience preferred
- Knowledge of aspects of the restaurant industry
- Basic computer skills including e-mail and Microsoft Word
- Ability to communicate in English, both orally and in writing, clearly communicating operational concerns with Management and co-workers
- Overall skills and knowledge of basic mathematical principles and practices
- Ability to perform basic computations to complete financial paperwork
- A valid driver's license and proof of automobile insurance required
- Individual must have reliable transportation to arrive to work on time
- Ability to maintain a high level of patience with others
- Requires working closely with co-workers for long periods of time
- Ability to provide organizational leadership and foster a team environment
- Ability to handle multiple priorities
Job Qualifications
- High school degree or equivalent combination of education and experience
- Some restaurant or retail experience preferred
- Knowledge of aspects of the restaurant industry
- Basic computer skills including e-mail and Microsoft Word
- Ability to communicate in English, both orally and in writing, clearly communicating operational concerns with Management and co-workers
- Overall skills and knowledge of basic mathematical principles and practices
- Ability to perform basic computations to complete financial paperwork
- Ability to maintain a high level of patience with others
- Ability to provide organizational leadership and foster a team environment
- Ability to handle multiple priorities
Job Duties
- Interacts with guests, Team Members and Management
- Maintains restaurant cleanliness, high food quality standards, resolves guest complaints, ensures guest service according to Rubio's standards
- Supervises Team Members to appropriate positions as required
- Opens and or closes restaurant according to Rubio's standards
- Supervises Front of the House and Back of the House Team Members as required by Management, ensuring priorities are being followed
- Supervises Team Member performance during store operations including setup, food preparation and cleaning before opening, during the shift and at closing
- Provides performance feedback to Management
- Performs production staff duties including cleaning the dining room, patio and restrooms, taking out trash, stocking inventories as required by Management, and maintaining cleanliness and food quality standards
- Inspects food for proper portioning, temperature, and appearance, completing all cleaning and food quality checklists as required by Management
- Ensures Team Members follow Company safety policies, using required safety equipment
- Ensures proper temperature of food products
- Inspects restaurant and its surroundings on a regular basis
- Maintains personal hygiene as prescribed by law and Rubio's Dress Code standards
- Completes financial paperwork on a daily basis
- Counts, dispenses and deposits money according to Company policy
- Assists in completion of periodic operational paperwork as prescribed by Management
- Participates in development of self by attending ongoing classroom and online training
- Performs similar and incidental duties as required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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