Shift Leader - 6048

Riverside, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Day Shifts

Benefits

competitive pay

no overnight hours

Free meal during your shift

employee discount on food

Excellent career growth potential

flexible scheduling

Medical insurance

Dental Insurance

Vision Insurance

401(k) plan with match and immediate vesting

Paid vacation

Paid sick time

Employee assistance program

flexible spending accounts

legal insurance

Pet insurance

Discounts on theme parks, movie tickets, sports events, hotels and more

Job Description

This hiring establishment is a well-known restaurant that specializes in fire-grilled chicken, emphasizing both exceptional food quality and customer service. The company values its employees highly, viewing them as the "secret ingredient" that brings passion, energy, and a unique flavor to the dining experience. The restaurant offers a supportive work environment that promotes career growth, healthy work-life balance, and inclusiveness. Known for its fire-grilled culinary style, the company takes pride in maintaining stringent Quality, Service, and Cleanliness (QSC) standards, ensuring every guest enjoys a flamin' good meal and exceptional service. The company is committed to providing flexible scheduling options, comprehensive benefits, and career advancement opportunities, often promoting from within to support the growth of its team members.

The role of Shift Leader is pivotal within this dynamic restaurant environment. As a Shift Leader, you will be responsible for overseeing the daily operations during your assigned shift, especially in the absence of the General Manager or Assistant Manager. This leadership position demands a strong focus on team management, operational excellence, and delivering an outstanding customer experience. You will play a key role in coordinating and motivating the crew to ensure all aspects of the restaurant run smoothly—from opening and closing procedures to food preparation, inventory management, and maintaining cleanliness standards.

You will be the driving force behind achieving the company’s goals for speed and quality of service, ensuring all team members adhere to company policies and health and safety regulations. By prioritizing tasks, managing shift staffing based on sales volume, and providing guidance during busy periods, you will help maintain productivity and uphold high standards of customer satisfaction.

Training and development form a crucial part of your responsibilities; you will support new and current team members by educating them on new products and operational procedures. Financial oversight during your shift includes handling cash registers, phone calls, catering orders, and conducting audits, always aiming for compliance with company protocols.

This position offers a competitive pay package, flexible full-time or part-time scheduling, no overnight hours, and a range of benefits including medical, dental, and vision insurance, 401(k) with company match, paid vacation and sick time, employee discounts, and more. The company is dedicated to fostering a workplace where employees can grow professionally while enjoying a balanced life.

If you are passionate about leadership, customer service, and working in a fast-paced restaurant environment with a dedicated team, the Shift Leader position offers an exciting opportunity to ignite your career. Apply now to become a vital part of a company that values your contribution and offers a clear path for advancement while you help create memorable dining experiences for every guest.

Job Requirements

High school diploma or equivalent (GED) preferred
Certification on all EPL SPECS positions or 1 or more years of restaurant supervisory experience
Must pass the EPL Food Safety Audit (FSA) class after hire
Ability to manage restaurant operations during assigned shifts
Strong leadership abilities
Good communication skills
Ability to handle cash and conduct audits
Knowledge of health and safety standards
Must be able to work flexible schedules

Job Qualifications

High school diploma or equivalent (GED) preferred
Certification on all EPL SPECS positions or 1 or more years of restaurant supervisory experience
Ability to pass the EPL Food Safety Audit (FSA) class after hire
Strong leadership and team management skills
Effective communication and interpersonal abilities
Experience in inventory management and cash handling
Knowledge of health and safety regulations
Ability to train and support team members
Problem-solving aptitude
Flexibility to work various shifts and schedules

Job Duties

Manage restaurant opening and closing procedures, including security protocols
Coordinate crew tasks for setup, food prep, and cleaning
Conduct inventory checks and update the inventory system
Handle food deliveries, ensuring accuracy in inventory records
Ensure customer service and speed of service metrics meet company goals and standards
Maintain restaurant cleanliness according to EPL and health code safety standards
Ensure adherence to safety practices and Quality, Service, Cleanliness (QSC) standards
Prioritize team members' tasks during shift
Ensure that break policies are followed for self and others by communicating with team members about breaks and serving as a breaker, as needed
Adjust shift staffing based on sales volume for productivity
Monitor and adjust food production, consulting with the Area Leader for guidance as needed
Train and support team members on new products and operational procedures
Manage restaurant operating duties such as assigning and opening cash registers, handling phone calls, verifying catering orders, and overseeing company funds
Conduct safe and cash drawer audits, prepare deposits, consult with the Area Leader for support and guidance in ensuring compliance with operational procedures while on the shift
Continuously strive to meet or exceed customer expectations and satisfaction
Greet and assist customers with their orders in a friendly and helpful manner