Shift Leader

Missoula, MT, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Work Schedule

Flexible

Benefits

Free Meals

flexible scheduling

Tips

Weekly secret shopper bonuses

Advancement opportunities

fun work environment

Job Description

Five Guys Burgers and Fries is a family owned and operated franchise restaurant group renowned for serving high quality burgers and fries in a clean, no frills atmosphere. Originating in 1986 in Arlington, VA, Five Guys has grown from a single restaurant to over 800 franchise locations nationwide since opening its first franchise in 2003. The company has gained a loyal customer base and franchise community by focusing spending on premium crew members and top quality ingredients rather than costly décor and advertising. This unique business model has earned Five Guys many accolades, including being recognized by the prestigious ZAGAT Survey as the provider of the best burgers. In fact, Five Guys was voted the number one burger in Zagat's 2010 fast food survey. The restaurant is known not only for its delicious food but also for its commitment to excellent customer service and a team-oriented work environment.

The Shift Leader role at Five Guys is an integral position offering valuable skills that can help people develop a rewarding career in the restaurant industry. Shift Leaders are responsible for implementing the restaurant's standard operational procedures and ensuring every customer receives excellent service. This leadership position demands attention to detail, strong communication skills, and the ability to supervise crew members effectively. The role includes overseeing day-to-day operations during a shift, supporting the team to maintain high standards of food safety, sanitation, and customer satisfaction. Shift Leaders also facilitate training for new associates, manage cash handling in compliance with company policies, and address customer concerns promptly and professionally.

Working as a Shift Leader at Five Guys offers more than routine management duties; it provides an opportunity to be part of a dynamic, fast-paced environment filled with passionate team members. The position encourages personal and professional growth, with advancement opportunities available. Employees enjoy benefits such as free meals, flexible scheduling, weekly secret shopper bonuses, and tips. The job is best suited to individuals who thrive in collaborative environments and aspire to build a long-term career in hospitality and restaurant management. Overall, the Shift Leader at Five Guys plays a pivotal role in sustaining the brand’s strong reputation, ensuring operational excellence, and enhancing customer experience across all franchise locations.

Job Requirements

monitor and observe the day-to-day activities of subordinates
coordinate breaks for hourly associates
complete opening, daily and closing procedures/checklists according to company policies
coordinate on-the-job training for new associates
operate cash register and handle void transactions in compliance with cash handling policies
maintain proper security of cash
transfer supplies and equipment manually or with a hand truck
implement product rotation and participate in inventory counts
resolve customer complaints professionally
comply with food safety and sanitation practices and HACCP standards
monitor and promote safety guidelines and report concerns to management

Job Qualifications

high school diploma or equivalent preferred
previous experience in food service or customer service preferred
leadership or supervisory experience an asset
strong communication and interpersonal skills
ability to work in a fast-paced environment
knowledge of food safety and sanitation standards
basic cash handling and math skills

Job Duties

monitor and observe the day-to-day activities of subordinates
coordinate breaks for hourly associates
keep management informed of area activities and any significant problems
complete opening, daily and closing procedures/checklists in accordance with company policies/procedures
coordinate with management for on-the-job training of new associates
operate cash register and void transactions as needed while following all cash handling policies and procedures
maintain proper security of cash at all times
transfer supplies and equipment between storage and work areas
implement product rotation based on product code dates and participate in physical inventory counts
resolve customer complaints consistent with company policy and customer satisfaction
practice excellent food safety and sanitation practices and comply with HACCP standards
monitor compliance with safety guidelines, build awareness about safety, and report safety concerns to management