SHIFT LEADER

Peoria, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

401k

Job Description

MAD Greens is a vibrant and innovative restaurant brand known for its commitment to serving fresh, high-quality food while fostering a positive and inclusive work environment. Established as a community-focused eatery, MAD Greens is dedicated to providing guests with an exceptional dining experience that blends healthy menu options with friendly and attentive service. As a company, MAD Greens highly values its employees, creating a culture that promotes teamwork, respect, and fun. The team is often described as a big family that thrives on collaboration, enthusiasm, and shared passion for delivering excellent hospitality. Working at MAD Greens means becoming part of a quirky and hardworking community that takes pride in maintaining a lively and engaging workplace atmosphere. The establishment is recognized for its fast-paced and upbeat environment where team members support each other and grow both personally and professionally. Employees at MAD Greens enjoy the satisfaction of making guests feel welcome and appreciated while contributing to the overall success of the restaurant.

The role of Shift Leader at MAD Greens is a full-time, non-exempt position within the Operations department, designed for individuals who excel in leadership and thrive in dynamic, customer-focused settings. A Shift Leader serves as a crucial team member responsible for managing restaurant operations during shifts when General Managers and Assistant General Managers are not available. This role is ideal for someone who enjoys balancing hands-on work such as food preparation and quality control with supervisory responsibilities like training, delegating tasks, and ensuring team cohesion. As a Shift Leader, you will embody the company’s core values of inclusivity, passion, respect, and fun, motivating those around you to perform at their best. The position requires ongoing commitment to maintaining high standards of food safety, cleanliness, and customer satisfaction. With responsibilities that range from monitoring cash handling procedures to leading by example in guest interaction, the Shift Leader is instrumental in delivering a memorable and seamless dining experience.

Beyond operational duties, the Shift Leader plays a key role in driving MAD Greens' unique culture, fostering an environment where fun and collaboration are as important as efficiency and professionalism. This job calls for someone who can enthusiastically support the General Manager, effectively handle any guest concerns, and maintain organized and clean work areas throughout the restaurant. The ability to train and develop team members ensures continuous improvement and helps nurture a positive team spirit. If you are motivated by a mix of leadership and hands-on work, aligned with core values that emphasize individuality, teamwork, commitment, and enjoyment, this position offers a rewarding opportunity to contribute to a beloved food service brand. Additionally, full-time eligible employees benefit from health insurance and a 401k plan, enhancing the overall job satisfaction and security of working at MAD Greens.

Job Requirements

Must be at least 18 years of age
Must have reliable transportation
Must be able to lift 10 lbs
Must be able to stand for long periods of time on scheduled shifts
Must be able to work nights, weekends and holidays
Must come to work when scheduled and on time
Ability to work in a fast-paced environment
Excellent guest service skills
Team oriented, adaptable, dependable, and strong work ethic
Ability to communicate effectively with guests and team members
Aligned with core values

Job Qualifications

Excellent guest service skills
Ability to work in a fast-paced environment
Team oriented, adaptable, dependable, and strong work ethic
Ability to communicate effectively with guests and team members
Knowledge of food safety and sanitation practices
Experience in leadership or supervisory roles preferred
Basic understanding of cash handling procedures
Familiarity with restaurant operations and equipment
High school diploma or equivalent
Aligned with core values of Madness Matters: You Be You, MADocracy: Shoulder to Shoulder, MAD Passion: We Bleed Green, MADfetti: Have Work at Fun

Job Duties

Effectively lead the restaurant while the General Manager and Assistant General Manager is not present
Responsible for monitoring the training and development of existing and new team members while on shift, to include the MAD Greens operational policies and procedures, cash handling and safety/security procedures to ensure the safety of all team members during each shift
Lead each shift by delegating duties and assigned tasks and follow up with team members
Greet guests to make them feel comfortable and welcome
Assist in preparation food items including prepping menu items using equipment like knives, juicer, grill, oven, food processor and blenders
Check food quality and food temperatures throughout the day to ensure that food is fresh and safe to serve
Follow sanitation and safety procedures including knife handling and kitchen equipment
Maintain cleanliness and organization throughout the restaurant and ensures proper opening and closing procedures are being followed in the entire restaurant including dining room, restrooms, kitchen and prep areas
Ensures that team members take guests’ orders and handle accurate cash and credit transactions
Demonstrate knowledge of the brand and menu items
Effectively handle guest concerns and complaints and escalate them to the appropriate person in Management
Direct the team to prepare the restaurant for each shift
Acts with integrity, honesty and knowledge that promotes the culture of MAD Greens
Maintains regular and consistent attendance and punctuality
Contributes to a positive team environment