Shift Leader

Sunny Isles Beach, FL, USA|Onsite

Job Overview

Employment Type

Part-time

Work Schedule

Flexible

Benefits

Weekly paychecks

Flexible Hours

Free pizza on your first shift and continuing

Discount of 50% off

Direct deposit and debit cards

training and recognition programs

competitive compensation

medical benefits

Paid vacation

Job Description

Papa John’s is a renowned pizza restaurant chain committed to delivering high quality products and exceptional customer service. Known for its emphasis on fresh ingredients and customer satisfaction, Papa John’s operates numerous locations worldwide, making it one of the leading pizza brands in the fast-food industry. The company thrives on a culture of teamwork, commitment to excellence, and a strong community presence. As a business, Papa John’s values ethical business practices, compliance with all relevant laws, and the continuous development of its team members through training and recognition programs. The work environment is fast-paced yet supportive, offering employees flexible hours and weekly paychecks, along with unique benefits like free pizza during shifts and significant discounts. This allows Papa John’s employees to enjoy working in an environment that respects their time and contributions while striving for superior quality and service standards.

The role of Shift Leader at Papa John’s is a pivotal position responsible for overseeing the operations during a shift to ensure the restaurant maintains high standards of product quality and customer service. The Shift Leader plays a critical role in supervising shifts and managing work areas within the restaurant, guaranteeing that every aspect of the operation aligns with company policies and procedures. This role involves hands-on duties such as quality control of food preparation, accurate portioning, and adherence to food safety standards. Shift Leaders also act as role models for the staff, promoting a positive work atmosphere, flexibility, adaptability to change, and a commitment to the restaurant's core values.

In addition to operational oversight, the Shift Leader is accountable for managing shift coverage, providing immediate feedback to correct issues, maintaining acceptable levels of customer service, product quality, and ensuring compliance with safety and security protocols. They utilize company systems like the FOCUS System for managing food and labor costs, inventory control, and cash handling procedures. The position requires a solid understanding of the business goals of the restaurant and the ability to contribute to profitability targets effectively. Papa John’s provides an engaging work environment where the Shift Leader can grow professionally, supported by training and recognition programs, competitive compensation including benefits such as medical coverage and paid vacation (subject to hours worked), direct deposit options, and an engaging workplace culture. This role is ideal for someone with strong leadership skills, a background in restaurant operations, and a dedication to delivering excellent customer experiences.

Job Requirements

High school diploma or GED preferred
Previous restaurant shift lead experience preferred
Serv-Safe or local or state food service certification preferred
Ability to manage cash effectively
Strong planning and organizational skills
Effective communication skills
Ability to work flexible hours

Job Qualifications

High school diploma or GED preferred
Serv-Safe or local or state Food Service Certification preferred
Previous restaurant shift lead experience preferred
Skills: cash management
effective communication
planning and organization

Job Duties

Adheres to guidelines, techniques and expectations for each station including, but not limited to, dough management, accuracy and proper portioning
Performs assigned work station duties such as making quality products, follows all product preparations procedures and maintains established product holding times
Consistently contributes to achieving the Company’s product goal
Commits to meeting the needs and expectations of the restaurant’s customers, minimizes customer complaints and responds appropriately to customer needs
Follows all policies and procedures as outlined in our TM handbook including, but not limited to, image (including car topper for delivery drivers), attendance, safety and security
Exemplifies and exhibits the Core Values, maintains a positive attitude, works well with others and is flexible and adaptable to change
Ensures adequate shift coverage for restaurant
Provides immediate feedback and corrects problems when identified
Maintains product quality, customer service, and performance responsibilities (such as MCE readiness, food/labor costs, restaurant cleanliness, etc.) within acceptable standards, follows all policies and procedures related to shift management
Contribute to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the FOCUS System
Execute cash management duties
Assist in the management of adequate inventory levels using the company’s systems and guidelines to minimize loss