Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Exact $23.61
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Work Schedule

Standard Hours
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Benefits

tips (Subject to location and role)
Competitive wages (with raises for learning new skills)
Paid Vacation + Wellness time
Paid parental leave (depending on eligibility)
401k (depending on eligibility)
Free healthy and delicious shift meals
Access to our SG Swag Marketplace — earn and buy custom Sweetgreen gear

Job Description

Sweetgreen is a forward-thinking plant-based food company that is dedicated to building healthier communities by connecting people to real, wholesome food. Founded on the principle of sustainability and health, Sweetgreen operates a network of restaurants that serve fresh, nutritious meals made from locally sourced ingredients. As a company, Sweetgreen emphasizes not only its commitment to environmental responsibility but also its focus on fostering an inclusive, positive work culture where team members can thrive and contribute to a greater mission. The company is rapidly expanding and continuously evolving, providing numerous opportunities for individuals to grow their careers within the organization, from restaurant roles to corporate support positions.

This job opportunity is for the role of a Shift Leader within Sweetgreen's dynamic restaurant environment. A Shift Leader plays a pivotal part in ensuring smooth daily operations during shifts while embodying the company's core values and mission. This role is designed to lead from the front by supporting team members, handling customer service with care, and maintaining high standards of food safety and quality. The Shift Leader collaborates closely with other team members to create an upbeat, welcoming atmosphere, making sure guests feel valued and that employee safety and operational efficiency are continuously upheld.

As a Shift Leader, you will be responsible for taking charge whenever necessary by stepping into any station, particularly during busy peak hours, absences, or when the restaurant is understaffed. The role demands excellent multitasking skills since you'll be coordinating multiple systems and tasks such as line operations, managing point-of-sale technology, and engaging directly with customers. Effective communication is key — you will delegate tasks, solve problems in real-time, and guide team efforts to meet service expectations while ensuring compliance with safety policies and food quality standards.

This leadership position is well-suited for candidates with proven experience in supervisory capacities within fast-paced environments such as restaurants, retail, or hospitality. It requires the ability to stay calm under pressure, enforce safety protocols, and exhibit emotional regulation in high-volume situations. Sweetgreen encourages continuous learning and development; as such, this role offers competitive wages with opportunities for raises based on skill mastery, as well as various benefits including medical, dental, and vision insurance options for eligible team members, paid vacation, and more.

Overall, joining Sweetgreen as a Shift Leader means becoming part of a company that values diversity, sustainability, and community impact, while offering a challenging and rewarding leadership role in an inclusive and supportive atmosphere. This position requires a minimum commitment of 30 hours per week and candidates must be authorized to work in the United States. By accepting this role, you contribute not only to a healthy future for yourself but also for the planet and the communities Sweetgreen serves.

Job Requirements

  • Meet all minimum requirements of the Kitchen Lead role, including those of Team Members
  • 1+ year of experience in a Shift Leader or Supervisor role
  • experience in fast-paced environments - restaurant, retail, or hospitality
  • ability to coordinate multiple tasks while maintaining operational standards
  • ability to speak, read, write, and understand the primary language(s) of the work location
  • must be able to work at least 30 hours per week
  • must be 18 years of age or older
  • must be authorized to work in the United States

Job Qualifications

  • Proven leadership experience with strong problem-solving skills and the ability to make confident decisions under pressure
  • excellent communicator who fosters positive team culture, mentors employees, and delivers exceptional guest experiences
  • highly organized, reliable multitasker with experience in scheduling, coaching, and performance oversight
  • food handler or ServSafe certification preferred

Job Duties

  • Step into any station at any point in the shift as needed, especially during peak hours, callouts, or understaffed shifts
  • first-level handling of customer concerns
  • personally helping customers with allergies and building orders to ensure there is no allergy cross-contamination
  • oversee multiple tasks and systems simultaneously, including line operations, tech tools, and guest interactions
  • use clear verbal communication to delegate tasks, problem-solve in real time, and align team and customer needs
  • monitor food quality, order accuracy, safety protocols, and digital reporting
  • enforce food safety procedures, prevent cross-contamination, and maintain allergen awareness
  • ensure team compliance with restaurant policies and maintain a safe environment for guests and staff
  • stay calm and professional in high-pressure or high-volume situations
  • perform all essential functions as written in the Kitchen Lead role, including all Team Member functions

Job Criteria

Experience

Mid Level (3-7 years)


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