Shift Leader

Caribou Coffee is a nationally recognized restaurant and coffeehouse chain celebrated for its commitment to delivering exceptional coffee experiences in a welcoming and community-focused environment. Known for its dedication to quality, sustainability, and customer satisfaction, Caribou Coffee has cultivated a loyal customer base by offering expertly crafted beverages and a comfortable atmosphere. The company prides itself on a culture that values team members, promotes personal and professional growth, and emphasizes delivering superior guest service with a positive and fun approach. With locations across the country, Caribou Coffee remains a leader in the coffee industry, continually innovating and evolving to meet customer needs while supporting the local communities where it operates.

The Shift Leader role at Caribou Coffee is a dynamic and integral position within each store, responsible for leading the team and ensuring the highest standards in operations, guest satisfaction, and team engagement. Working closely alongside the General Manager or Assistant General Manager, the Shift Leader takes charge during shifts to align the team around clear goals, expectations, and standards for product quality and store cleanliness. This role requires someone who can masterfully execute team member duties, serve as a motivational leader, and foster an inclusive and inspiring store culture. Shift Leaders are expected to think strategically about sales maximization and waste minimization, maintain a "total store vision," and effectively communicate and delegate priorities to team members. In addition to frontline leadership, this role involves administrative responsibilities such as completing bank deposits, managing inventory, and placing product orders.

Shift Leaders at Caribou Coffee embody the brand’s core values: Supporting one another, making fun happen, being authentic, taking ownership, and serving with love. They provide real-time coaching and feedback to help Team Members deliver their best performance and engage actively in professional development conversations. They demonstrate resilience under pressure, confidence in decision-making, and an earnest desire to create a positive impact on the team and guests. The position demands a leader who is enthusiastic, curious, humble, and committed to fostering an inclusive culture that helps every Team Member grow. Caribou Coffee offers this role as either full-time or part-time employment, and the company supports Shift Leaders with comprehensive benefits including health insurance, dental and vision coverage, paid time off, flexible schedules, and a 401(k) plan with matching contributions. This position is ideal for individuals passionate about leadership in a fast-paced, customer-focused coffeehouse setting, who take pride in developing others while maintaining high operational standards.