Shift Leader

Caribou Coffee is a well-established coffeehouse chain known for its commitment to quality coffee, inviting atmosphere, and excellent customer service. As a company, Caribou Coffee combines the love of great coffee with a focus on community and sustainability. The brand thrives on creating a warm and welcoming environment for both customers and employees, emphasizing values such as supporting one another, making fun happen, being yourself, taking ownership, and serving with love. With locations across the United States, Caribou Coffee aims to deliver not just coffee, but also a unique and enjoyable experience to its guests.

The Shift Leader role at Caribou Coffee is a critical position that involves overall leadership and direction of the store in collaboration with the General Manager or Assistant General Manager. This role is designed for individuals who are passionate about providing outstanding customer experiences while effectively managing team operations. The Shift Leader ensures the team fully understands the goals, expectations, product knowledge, cleanliness standards, new directives, and guest connections throughout their shift. This position offers opportunities for professional growth and development within a dynamic and inclusive workplace.

As a Shift Leader, you will be challenged to demonstrate mastery in executing tasks with enthusiasm and excellence, leading shifts that prioritize team engagement and guest satisfaction. You are expected to think strategically about maximizing product sales and minimizing waste while maintaining a strong vision for the overall look and feel of the store. Effective communication is key, as you will consistently leverage this skill on the floor during your shift to address team and guest needs proactively.

Your responsibilities will include coaching team members in real-time, training staff on their roles and product knowledge, performing essential administrative tasks such as bank deposits and inventory management, and driving the team toward meeting standard operating procedures and quality standards. The role requires you to take ownership not only during your shift but also in ensuring a smooth transition and impact on the following shift.

Caribou Coffee values leaders who bring joyfulness to their role, demonstrate resilience under pressure, and cultivate an inclusive and inspiring culture within the team. This role is ideal for those who are eager to grow, seek feedback actively, and are committed to making a positive impact on both their colleagues and guests. The employment type includes full-time and part-time opportunities, with benefits such as 401(k), dental and health insurance, paid time off, flexible scheduling, and employee discounts. This position requires in-person work and offers a vibrant work environment with a supportive team culture.