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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Benefits
401(k)
401(k) matching
Dental Insurance
employee discount
flexible schedule
Health Insurance
Paid Time Off
Vision Insurance
Job Description
Caribou Coffee is a well-established coffeehouse chain known for its commitment to quality coffee, inviting atmosphere, and excellent customer service. As a company, Caribou Coffee combines the love of great coffee with a focus on community and sustainability. The brand thrives on creating a warm and welcoming environment for both customers and employees, emphasizing values such as supporting one another, making fun happen, being yourself, taking ownership, and serving with love. With locations across the United States, Caribou Coffee aims to deliver not just coffee, but also a unique and enjoyable experience to its guests.
The Shift Leader ro... Show More
The Shift Leader ro... Show More
Job Requirements
- at least 1 year of leadership, restaurant, retail or customer service experience required, or properly trained and approved by Caribou Coffee to take responsibility as a shift leader
- ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends
- must be at least 18 years of age
Job Qualifications
- at least 1 year of leadership, restaurant, retail or customer service experience required, or properly trained and approved by Caribou Coffee to take responsibility as a shift leader
- ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends
- must be at least 18 years of age
- high school diploma or GED equivalent preferred
- a valid driver’s license and reliable transportation preferred
Job Duties
- demonstrates mastery of the doing of team member with ease, enthusiasm and excellence
- lead shifts that focus on team engagement and guest satisfaction with an unwavering commitment to make fun happen
- thinks strategically about maximizing product sales and waste management
- demonstrates total store vision to take ownership of the look and feel of the store
- knowledgeable about the deployment for the day, and the roles and responsibilities associated
- consistently leverages effective communication on the floor during the shift
- sees the needs of the team and guest and addresses situations before they become problematic
- understands the multiple priorities of the shift and effectively communicates and delegates objectives and tasks
- takes ownership not only for the current shift, but also the shift that follows
- responsible for ensuring that the team is executing SOP and quality standards correctly and consistently
- actively and in the moment coaches and gives feedback to team members to ensure they are bringing their best doing and being to their role
- trains team on role responsibilities, product knowledge and promotional items
- performs administrative tasks with integrity and to completion, including bank deposits, inventory, store product orders and others as assigned
- actively develops team members and is in conversations about career and professional growth
- brings the core values to life in all that you do: support one another, make fun happen, be yourself, take ownership, serve with love
- takes ownership for their impact on other people and actively manages how they show up
- demonstrates confidence and owns the decision-making responsibility of being the manager on duty
- is resilient under pressure and brings a being of calm in critical moments
- brings joyfulness to leading the team, serving guests and being a community member
- seeks to be of service and create success for others
- brings enthusiasm and curiosity to the responsibility of being a subject matter expert and helping others grow
- demonstrates the humility and curiosity needed to be a leader of a diverse group of people and shows an eagerness to grow and learn
- gives powerful feedback and always looks to make the biggest difference by coaching the team from commitment, not compliance
- takes ownership for, and is eager to, make a positive impact on others
- seeks to create an inclusive and inspiring culture on every shift with every team member
- takes full ownership of their own development and actively seeks feedback and growth opportunities
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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