Shift Leader

Papa John's is a prominent American pizza restaurant franchise recognized as the fourth largest pizza delivery chain in the United States. Founded over 30 years ago and headquartered in Jeffersontown, Kentucky, a suburb of Louisville, Papa John's has grown into a beloved brand known for its commitment to quality and customer satisfaction. The company prides itself on its pursuit of perfection by continuously innovating new products and recipes to meet and exceed customer expectations. As a leading player in the competitive pizza market, Papa John’s upholds high standards in every aspect of its operations, from ingredient sourcing to customer service, making it a trusted choice for pizza lovers nationwide.

This role is centered around supervising shifts and work areas within the Papa John’s restaurant to ensure the delivery of high-quality products and exceptional customer service, essential for maintaining and enhancing the restaurant’s profitability. The position involves comprehensive management responsibilities, including enforcing company policies, procedures, and systems, while ensuring strict compliance with all relevant federal, state, and local laws, alongside upholding ethical business conduct.

The successful candidate will demonstrate exemplary operational skills throughout all restaurant functions, including preparing products that meet Papa John’s standards and ensuring every customer order is accurate and satisfying. They will handle customer concerns promptly and professionally while actively seeking and sharing customer feedback to foster continuous improvement in restaurant operations and boost brand loyalty. The role requires effective communication, training, and promotion of quality standards among team members using all available resources such as the Operations Manual and Team Member Handbook.

Supervising the restaurant team is a critical facet of this position, requiring the manager to maintain adequate staffing aligned with anticipated sales volumes, rigorously train team members to exceed customer needs, enforce uniform and appearance standards, and provide coaching to encourage improved performance. The candidate should cultivate a culture focused on quality, customer care, teamwork, enthusiasm, and fun, contributing positively to the workplace environment. Driving sales goals by delivering prompt, friendly customer service and enhancing check averages through product training and sales initiatives is a vital responsibility.

Fiscal stewardship is equally important, as the role involves carefully managing expenses to keep within company guidelines and achieve profit targets, utilizing systems like the FOCUS System for accuracy. Cash handling and inventory management are also key aspects, requiring the candidate to oversee cash management duties and maintain proper inventory levels per company standards to minimize losses.

Asset management duties encompass ensuring the restaurant remains clean, safe, and organized, adhering to all safety and security protocols. The role demands physical stamina and agility, with varied physical tasks such as standing for extended periods, lifting heavy items, and working in different environmental conditions including exposure to noise, fumes, and moving equipment.

This non-exempt hourly position requires individuals to be 18 years or older, possess reliable transportation, and be flexible in working long hours, including nights, weekends, and unscheduled shifts. The ability to perform all roles in the restaurant, including pizza delivery, is expected. Leadership skills to manage a team independently during shifts, proficiency in handling phones and digital systems, and bilingual abilities in certain markets are advantageous.

Joining Papa John’s means becoming part of a dedicated team committed to delivering excellence in every pizza served and every customer interaction. The company offers a dynamic and rewarding work environment that values hard work, dedication, and a passion for customer satisfaction. Employment is contingent upon the successful completion of a background check, ensuring a safe and trustworthy team environment.