SHIFT LEADER

Scottsdale, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

401k

Job Description

MAD Greens is a vibrant and passionate fast-casual restaurant brand known for its commitment to serving fresh, wholesome food with an emphasis on hospitality and an inclusive team culture. Established with a mission to provide guests with healthy and delicious food options in an upbeat and friendly environment, MAD Greens takes pride in its dedication to both culinary excellence and exceptional customer experiences. With a reputation for fostering a fun-loving and hardworking atmosphere, the company values teamwork, respect, and a shared passion for making a difference in every guest's visit. Located across multiple locations, MAD Greens continues to grow while maintaining its focus on quality, community, and a supportive workplace culture.

The role of Shift Leader at MAD Greens is an essential leadership position within the restaurant's operations department. As a full-time, regular, non-exempt employee, the Shift Leader is responsible for ensuring smooth restaurant operations during shifts when the General Manager or Assistant General Manager is not present. This role requires a strong, enthusiastic leader who thrives in fast-paced environments, serves as a motivator for team members, and is deeply aligned with the core values of the company. The Shift Leader supports and mentors staff by managing training and development, overseeing daily restaurant tasks, and fostering a positive, collaborative culture. Beyond operational oversight, the Shift Leader plays a key role in enhancing guest experiences by ensuring exceptional service, maintaining food quality and safety, and handling guest concerns with professionalism.

Working at MAD Greens means being part of a quirky, close-knit family that values fun alongside hard work. The Shift Leader position is ideal for someone who enjoys working with both team members and the public, and who is passionate about contributing to a culture that celebrates inclusivity, respect, teamwork, and above all, fun. The job entails a variety of responsibilities from opening and closing the restaurant, supervising food preparation, maintaining cleanliness and safety standards, to cash handling and quality control. MAD Greens offers full-time employees access to health benefits and a 401(k) plan, ensuring that team members are supported both professionally and personally. If you are dependable, energetic, and ready to step into a leadership role that values growth and community, the Shift Leader position at MAD Greens offers an exciting opportunity to advance your career in a dynamic and supportive environment.

Job Requirements

Excellent guest service skills required
Ability to work in a fast-paced environment
Team oriented, adaptable, dependable, and strong work ethic
Ability to communicate effectively with guests and team members
Ability to work nights, weekends and holidays
Must be at least 18 years of age
Must have reliable transportation
Must coming to work when scheduled and on time
Must be able to lift 10 lbs
Must be able to stand for long periods of time on scheduled shifts
Aligned with our core values: Madness Matters: You Be You, MADocracy: Shoulder to Shoulder, MAD Passion: We Bleed Green, MADfetti: Have Work at Fun

Job Qualifications

Excellent guest service skills
Ability to work in a fast-paced environment
Team oriented, adaptable, dependable, and strong work ethic
Ability to communicate effectively with guests and team members
Must be at least 18 years of age
Must have reliable transportation
Aligned with our core values: Madness Matters: You Be You, MADocracy: Shoulder to Shoulder, MAD Passion: We Bleed Green, MADfetti: Have Work at Fun

Job Duties

Effectively lead the restaurant while the General Manager and Assistant General Manager is not present
Responsible for monitoring the training and development of existing and new team members while on shift, to include the MAD Greens operational policies and procedures, cash handling and safety/security procedures to ensure the safety of all team members during each shift
Lead each shift by delegating duties and assigned tasks and follow up with team members
Greet guests to make them feel comfortable and welcome
Assist in preparation food items including prepping menu items using equipment like knives, juicer, grill, oven, food processor and blenders
Check food quality and food temperatures throughout the day to ensure that food is fresh and safe to serve
Follow sanitation and safety procedures including knife handling and kitchen equipment
Maintain cleanliness and organization throughout the restaurant and ensures proper opening and closing procedures are being followed in the entire restaurant including dining room, restrooms, kitchen and prep areas
Ensures that team members take guests’ orders and handle accurate cash and credit transactions
Demonstrate knowledge of the brand and menu items
Effectively handle guest concerns and complaints and escalate them to the appropriate person in Management
Direct the team to prepare the restaurant for each shift
Acts with integrity, honesty and knowledge that promotes the culture of MAD Greens
Maintains regular and consistent attendance and punctuality
Contributes to a positive team environment