Shift Leader

Sweetgreen is a forward-thinking, plant-based food company dedicated to creating healthier communities and a healthier planet. Known for its commitment to real food, sustainability, and positive societal impact, Sweetgreen operates fast-casual restaurants that connect people to fresh, wholesome ingredients. The company values inclusivity, diversity, and personal growth, offering development opportunities from its restaurant teams to corporate support centers. Sweetgreen fosters an environment where every team member can thrive, contribute meaningfully, and be part of a larger movement towards food equity and environmental stewardship.

The Shift Leader role at Sweetgreen is a pivotal leadership position focused on supporting daily restaurant operations while upholding the company’s mission of building healthier communities through access to real food. Serving as a bridge between team members and management, the Shift Leader manages the flow of service during shifts, especially at peak times or when the restaurant is understaffed. This position requires a leader who can multitask effectively, oversee food safety protocols, resolve customer concerns, and maintain a welcoming, inclusive atmosphere for guests and employees alike.

In this role, Shift Leaders take on a broad range of responsibilities to ensure smooth restaurant operations. They engage hands-on across all stations to support the team wherever needed, especially during busy hours or unexpected callouts. Excellent communication skills are essential as Shift Leaders delegate tasks, provide coaching and mentorship, and address real-time challenges with composure. Attention to detail is critical for monitoring food quality, safety procedures, order accuracy, and digital reporting to maintain the high standards Sweetgreen is known for. Shift Leaders also play a key role in enforcing food safety to prevent cross-contamination, ensuring allergen awareness is maintained at all times.

This position demands someone who can stay calm under pressure, demonstrating emotional regulation during high-volume periods, and enforce restaurant policies to create a safe environment for both guests and staff. Beyond regular Shift Leader duties, this role includes executing leadership functions outlined in the Kitchen Lead position and fully embodying the responsibilities shared with team members.

Sweetgreen values proven leadership experience coupled with strong problem-solving skills and confidence in decision-making under pressure. Candidates who excel as Shift Leaders are not only organized multitaskers but also excellent communicators who foster a positive team culture, encourage employee development, and deliver exceptional guest experiences. Food safety certifications such as Food Handler or ServSafe are preferred, reflecting a commitment to health and safety standards. Overall, this role offers an opportunity to grow within a dynamic, mission-driven company that supports its team members with competitive wages, benefits, and a culture centered on wellness and sustainability.