Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
401k
Paid Time Off
Job Description
MAD Greens is a vibrant, fast-growing restaurant chain known for its commitment to fresh, healthy food and exceptional guest service. Founded with a unique culture that blends fun, passion, and teamwork, MAD Greens prides itself on creating an environment where both guests and employees feel valued and appreciated. The company has cultivated a reputation for delivering not only great food but also a memorable dining experience that emphasizes community, inclusivity, and respect.
As a leader in the restaurant industry, MAD Greens operates with a focus on cultivating team spirit and providing outstanding hospitality in every location. Their dedication to core values such as honesty, integrity, and fostering long-term relationships sets them apart from competitors. The company supports its employees with comprehensive benefits and offers a workplace that encourages professional growth and personal fulfillment. MAD Greens stands out as a place where you can build a meaningful career while contributing positively to the community and enjoying the process.
The role of a Shift Leader at MAD Greens is ideal for individuals who thrive in fast-paced, dynamic environments and have a passion for leading teams to success. This full-time, non-exempt position involves opening and closing the restaurant as necessary and providing essential support to the General Manager and Assistant General Manager. The Shift Leader acts as the on-site leader during their shifts, ensuring that the restaurant runs smoothly, team members are well-supported, and guests receive an exceptional dining experience.
Shift Leaders at MAD Greens are expected to embody the company’s culture of fun, inclusivity, and passion every day. They are tasked with motivating the team, delegating tasks effectively, and fostering a workplace atmosphere where everyone feels respected and valued. The position requires a hands-on approach, from greeting guests warmly to helping with food preparation and maintaining cleanliness and safety standards throughout the restaurant.
The responsibilities also extend to monitoring team members’ adherence to operational policies, training, cash handling, and security procedures. Shift Leaders must ensure food quality and safety by regularly checking food temperatures and freshness, as well as enforcing sanitation guidelines. They are crucial in managing guest interactions, resolving concerns promptly, and escalating issues to management when needed. The job demands excellent communication, reliability, and dedication to creating a positive team environment where everyone’s contributions are recognized.
MAD Greens values leaders who are adaptable, dependable, and demonstrate strong work ethics. The ideal candidate is someone who enjoys working with people, has excellent guest service skills, and is committed to making the customers’ experience outstanding. The role offers an opportunity to grow within a company that is serious about both great food and taking care of its people. Additionally, eligible full-time employees receive health benefits and a 401k plan, contributing to the overall job satisfaction and employee well-being at MAD Greens.
As a leader in the restaurant industry, MAD Greens operates with a focus on cultivating team spirit and providing outstanding hospitality in every location. Their dedication to core values such as honesty, integrity, and fostering long-term relationships sets them apart from competitors. The company supports its employees with comprehensive benefits and offers a workplace that encourages professional growth and personal fulfillment. MAD Greens stands out as a place where you can build a meaningful career while contributing positively to the community and enjoying the process.
The role of a Shift Leader at MAD Greens is ideal for individuals who thrive in fast-paced, dynamic environments and have a passion for leading teams to success. This full-time, non-exempt position involves opening and closing the restaurant as necessary and providing essential support to the General Manager and Assistant General Manager. The Shift Leader acts as the on-site leader during their shifts, ensuring that the restaurant runs smoothly, team members are well-supported, and guests receive an exceptional dining experience.
Shift Leaders at MAD Greens are expected to embody the company’s culture of fun, inclusivity, and passion every day. They are tasked with motivating the team, delegating tasks effectively, and fostering a workplace atmosphere where everyone feels respected and valued. The position requires a hands-on approach, from greeting guests warmly to helping with food preparation and maintaining cleanliness and safety standards throughout the restaurant.
The responsibilities also extend to monitoring team members’ adherence to operational policies, training, cash handling, and security procedures. Shift Leaders must ensure food quality and safety by regularly checking food temperatures and freshness, as well as enforcing sanitation guidelines. They are crucial in managing guest interactions, resolving concerns promptly, and escalating issues to management when needed. The job demands excellent communication, reliability, and dedication to creating a positive team environment where everyone’s contributions are recognized.
MAD Greens values leaders who are adaptable, dependable, and demonstrate strong work ethics. The ideal candidate is someone who enjoys working with people, has excellent guest service skills, and is committed to making the customers’ experience outstanding. The role offers an opportunity to grow within a company that is serious about both great food and taking care of its people. Additionally, eligible full-time employees receive health benefits and a 401k plan, contributing to the overall job satisfaction and employee well-being at MAD Greens.
Job Requirements
- Must be at least 18 years of age
- Must have reliable transportation
- Must come to work when scheduled and on time
- Must be able to lift 10 lbs
- Must be able to stand for long periods of time on scheduled shifts
- Ability to work nights, weekends and holidays
- Aligned with core values: Madness Matters, MADocracy, MAD Passion, MADfetti
- Excellent guest service skills
- Ability to work in a fast-paced environment
- Team oriented, adaptable, dependable, and strong work ethic
- Ability to communicate effectively with guests and team members
Job Qualifications
- Excellent guest service skills
- Ability to work in a fast-paced environment
- Team oriented, adaptable, dependable, and strong work ethic
- Ability to communicate effectively with guests and team members
- Knowledge of food preparation and safety procedures is a plus
- Previous leadership or supervisory experience preferred
- High school diploma or equivalent
Job Duties
- Effectively lead the restaurant while the General Manager and Assistant General Manager is not present
- Responsible for monitoring the training and development of existing and new team members while on shift, to include the MAD Greens operational policies and procedures, cash handling and safety/security procedures to ensure the safety of all team members during each shift
- Lead each shift by delegating duties and assigned tasks and follow up with team members
- Greet guests to make them feel comfortable and welcome
- Assist in preparation food items including prepping menu items using equipment like knives, juicer, grill, oven, food processor and blenders
- Check food quality and food temperatures throughout the day to ensure that food is fresh and safe to serve
- Follow sanitation and safety procedures including knife handling and kitchen equipment
- Maintain cleanliness and organization throughout the restaurant and ensures proper opening and closing procedures are being followed in the entire restaurant including dining room, restrooms, kitchen and prep areas
- Ensures that team members take guests’ orders and handle accurate cash and credit transactions
- Demonstrate knowledge of the brand and menu items
- Effectively handle guest concerns and complaints and escalate them to the appropriate person in Management
- Direct the team to prepare the restaurant for each shift
- Acts with integrity, honesty and knowledge that promotes the culture of MAD Greens
- Maintains regular and consistent attendance and punctuality
- Contributes to a positive team environment
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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