Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
401k
Job Description
MAD Greens is a vibrant and engaging restaurant that prides itself on more than just great food — it’s about crafting an exceptional hospitality experience for every guest. Known for its fun-loving, quirky, and hardworking culture, MAD Greens emphasizes a family-oriented environment where teamwork, inclusivity, respect, passion, and fun are at the core of its operations. This restaurant brand is deeply committed to not only serving delicious, fresh food but also taking excellent care of its people, creating an atmosphere that guests and employees alike can enjoy and feel proud of being a part of.
As a full-time, non-exempt Shift Leader within the Operations department, this role places you at the heart of store performance and team leadership. The Shift Leader is expected to uphold and embody the spirited culture of MAD Greens while effectively managing restaurant operations when the General Manager and Assistant General Manager are not present. This leadership position entails the responsibility of opening and closing the restaurant, overseeing daily team activities, ensuring quality and safety compliance, and fostering a positive and productive environment among team members and guests.
The ideal Shift Leader thrives in a fast-paced setting and possesses natural motivation skills to inspire and develop the team. This person values genuine connection, team collaboration, and sees employee growth as a key success metric. Diligence, reliability, and alignment with MAD Greens’ core values—including Madness Matters (you be you), MADocracy (shoulder to shoulder), MAD Passion (we bleed green), and MADfetti (have work and fun)—are critical personal traits for success in this role. This position also requires practical skills such as familiarity with food preparation, equipment handling, cash management, and maintaining sanitation and safety standards.
In this role, you will lead by example, delegate tasks efficiently, and maintain the cleanliness and orderliness of all restaurant areas including the dining room, restrooms, kitchen, and prep zones. Providing excellent guest service by greeting visitors warmly, accurately taking orders, handling transactions, and resolving concerns creatively and professionally is essential. A strong emphasis is placed on training and developing new and existing team members on MAD Greens’ operational policies and procedures to uphold the highest standards of food quality and safety.
Benefits such as health insurance and 401(k) plans are available to full-time employees, supporting not only your career growth but also your personal well-being. This position is ideal for those who appreciate a collaborative workplace and want to contribute to an energetic, supportive culture that balances hard work and fun. If you are passionate about leadership in a hospitality setting and eager to drive a team towards excellence while experiencing rewarding challenges every day, the Shift Leader role at MAD Greens is a perfect fit.
As a full-time, non-exempt Shift Leader within the Operations department, this role places you at the heart of store performance and team leadership. The Shift Leader is expected to uphold and embody the spirited culture of MAD Greens while effectively managing restaurant operations when the General Manager and Assistant General Manager are not present. This leadership position entails the responsibility of opening and closing the restaurant, overseeing daily team activities, ensuring quality and safety compliance, and fostering a positive and productive environment among team members and guests.
The ideal Shift Leader thrives in a fast-paced setting and possesses natural motivation skills to inspire and develop the team. This person values genuine connection, team collaboration, and sees employee growth as a key success metric. Diligence, reliability, and alignment with MAD Greens’ core values—including Madness Matters (you be you), MADocracy (shoulder to shoulder), MAD Passion (we bleed green), and MADfetti (have work and fun)—are critical personal traits for success in this role. This position also requires practical skills such as familiarity with food preparation, equipment handling, cash management, and maintaining sanitation and safety standards.
In this role, you will lead by example, delegate tasks efficiently, and maintain the cleanliness and orderliness of all restaurant areas including the dining room, restrooms, kitchen, and prep zones. Providing excellent guest service by greeting visitors warmly, accurately taking orders, handling transactions, and resolving concerns creatively and professionally is essential. A strong emphasis is placed on training and developing new and existing team members on MAD Greens’ operational policies and procedures to uphold the highest standards of food quality and safety.
Benefits such as health insurance and 401(k) plans are available to full-time employees, supporting not only your career growth but also your personal well-being. This position is ideal for those who appreciate a collaborative workplace and want to contribute to an energetic, supportive culture that balances hard work and fun. If you are passionate about leadership in a hospitality setting and eager to drive a team towards excellence while experiencing rewarding challenges every day, the Shift Leader role at MAD Greens is a perfect fit.
Job Requirements
- Ability to work in a fast-paced environment
- Team oriented, adaptable, dependable, and strong work ethic
- Ability to communicate effectively with guests and team members
- Ability to work nights, weekends and holidays
- Must be at least 18 years of age
- Must have reliable transportation
- Must coming to work when scheduled and on time
- Must be able to lift 10 lbs
- Must be able to stand for long periods of time on scheduled shifts
- Aligned with our core values: Madness Matters: You be you, MADocracy: Shoulder to shoulder, MAD Passion: We bleed green, MADfetti: Have Work at Fun
Job Qualifications
- Excellent guest service skills
- Ability to work in a fast-paced environment
- Team oriented, adaptable, dependable, and strong work ethic
- Ability to communicate effectively with guests and team members
- Must be at least 18 years of age
- Knowledge of food preparation and operational policies preferred but not required
Job Duties
- Effectively lead the restaurant while the General Manager and Assistant General Manager is not present
- Responsible for monitoring the training and development of existing and new team members while on shift, to include the MAD Greens operational policies and procedures, cash handling and safety/security procedures to ensure the safety of all team members during each shift
- Lead each shift by delegating duties and assigned tasks and follow up with team members
- Greet guests to make them feel comfortable and welcome
- Assist in preparation food items including prepping menu items using equipment like knifes, juicer, grill, oven, food processor and blenders
- Check food quality and food temperatures throughout the day to ensure that food is fresh and safe to serve
- Follow sanitation and safety procedures including knife handling and kitchen equipment
- Maintain cleanliness and organization throughout the restaurant and ensures proper opening and closing procedures are being followed in the entire restaurant including dining room, restrooms, kitchen and prep areas
- Ensures that team members take guests’ orders and handle accurate cash and credit transactions
- Demonstrate knowledge of the brand and menu items
- Effectively handle guest concerns and complaints and escalate them to the appropriate person in Management
- Direct the team to prepare the restaurant for each shift
- Acts with integrity, honesty and knowledge that promotes the culture of MAD Greens
- Maintains regular and consistent attendance and punctuality
- Contributes to a positive team environment
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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