Job Overview

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Employment Type

Full-time
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Work Schedule

Weekend Shifts
Night Shifts
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Benefits

Health Insurance
401k

Job Description

The hiring company is MAD Greens, a vibrant and spirited restaurant chain known for its dedication to serving high-quality, healthy food options while fostering a supportive and inclusive workplace culture. Established as a leader in the fast casual dining segment, MAD Greens prides itself on not just serving great food but also on creating a welcoming and enjoyable environment for both guests and team members. With a reputation built on teamwork, passion, and a commitment to fun, MAD Greens combines the best of culinary excellence and customer service, making it an exciting destination for food lovers and those seeking meaningful employment in the restaurant industry.

MAD Greens is currently seeking a motivated and dynamic Shift Leader to join their operations team. This full-time, regular, and non-exempt position offers the chance to grow within a company that values innovation, inclusivity, and team collaboration. The Shift Leader role is essential to maintaining the flow and function of the restaurant, especially in the absence of the General Manager and Assistant General Manager. Responsible for overseeing daily operations, the Shift Leader ensures that every shift runs smoothly, team members are supported and trained, and customers consistently receive an exceptional dining experience.

As a Shift Leader at MAD Greens, you will be the heartbeat of each shift, driving the store performance while upholding MAD Greens' core values: teamwork, inclusivity, respect, passion, and fun. The role requires a natural motivator who thrives in fast-paced environments and delights in fostering a positive team spirit. From managing guest interactions to ensuring food quality and safety standards, the Shift Leader acts as a role model and leader, guiding team members towards success and fostering a culture where everyone feels valued and included.

In addition to managing operational responsibilities such as opening and closing the restaurant, delegating tasks, and monitoring food preparation, the Shift Leader plays a pivotal role in guest hospitality. Greet guests warmly to create a welcoming atmosphere, handle guest concerns with tact and professionalism, and champion the MAD Greens brand by demonstrating thorough knowledge of menu items and company philosophy. This leadership position also involves enforcing safety and sanitation protocols, maintaining cleanliness across the facility, and ensuring that all cash and credit transactions are processed accurately and securely.

Candidates who excel in this role will have excellent communication skills, a dependable work ethic, and the ability to work nights, weekends, and holidays as required. Reliable transportation is necessary, as is the physical ability to stand for long periods and lift up to 10 pounds. MAD Greens values diversity and encourages individuals from all backgrounds to apply, especially those who resonate with their core values known as Madness Matters, MADocracy, MAD Passion, and MADfetti — emphasizing individuality, teamwork, passion for green living, and having fun while working.

This opportunity includes access to health insurance and 401k benefits for full-time eligible employees, further supporting their commitment to employee wellness and long-term growth. Join the MAD Greens family and become part of a passionate team dedicated to making a difference in both the dining experience and work environment. If you are a proactive leader who loves working with people and driving team success in a lively, fast-paced restaurant setting, the Shift Leader role at MAD Greens is an ideal next step in your career.

Job Requirements

  • Ability to work in a fast-paced environment
  • Team oriented, adaptable, dependable, and strong work ethic
  • Ability to communicate effectively with guests and team members
  • Ability to work nights, weekends and holidays
  • Must be at least 18 years of age
  • Must have reliable transportation
  • Must coming to work when scheduled and on time
  • Must be able to lift 10 lbs
  • Must be able to stand for long periods of time on scheduled shifts
  • Aligned with our core values: madness matters: you be you, madocracy: shoulder to shoulder, mad passion: we bleed green, madfetti: have work at fun

Job Qualifications

  • Excellent guest service skills
  • Ability to work in a fast-paced environment
  • Team oriented, adaptable, dependable, and strong work ethic
  • Ability to communicate effectively with guests and team members
  • Must be at least 18 years of age
  • Aligned with core values: madness matters, madocracy, mad passion, madfetti

Job Duties

  • Effectively lead the restaurant while the General Manager and Assistant General Manager is not present
  • Responsible for monitoring the training and development of existing and new team members while on shift, to include the MAD Greens operational policies and procedures, cash handling and safety/security procedures to ensure the safety of all team members during each shift
  • Lead each shift by delegating duties and assigned tasks and follow up with team members
  • Greet guests to make them feel comfortable and welcome
  • Assist in preparation food items including prepping menu items using equipment like knifes, juicer, grill, oven, food processor and blenders
  • Check food quality and food temperatures throughout the day to ensure that food is fresh and safe to serve
  • Follow sanitation and safety procedures including knife handling and kitchen equipment
  • Maintain cleanliness and organization throughout the restaurant and ensures proper opening and closing procedures are being followed in the entire restaurant including dining room, restrooms, kitchen and prep areas
  • Ensures that team members take guests’ orders and handle accurate cash and credit transactions
  • Demonstrate knowledge of the brand and menu items
  • Effectively handle guest concerns and complaints and escalate them to the appropriate person in Management
  • Direct the team to prepare the restaurant for each shift
  • Acts with integrity, honesty and knowledge that promotes the culture of MAD Greens
  • Maintains regular and consistent attendance and punctuality
  • Contributes to a positive team environment

Job Criteria

Experience

Mid Level (3-7 years)


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