SHIFT LEADER

Centennial, CO, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

401k

Paid Time Off

Employee Discounts

flexible scheduling

Career development opportunities

team environment

Job Description

MAD Greens is a vibrant and dynamic fast-casual restaurant chain known for serving fresh, healthy, and delicious food with a strong commitment to excellent customer service and a fun, inclusive culture. As a company, MAD Greens takes pride in fostering a unique work environment where teamwork, passion, and respect are central to daily operations. This restaurant is not just about food; it represents a community where employees and guests alike feel valued and appreciated. The culture emphasizes inclusivity and fun, making it an exciting place to work for those who are passionate about the food industry and delivering an exceptional guest experience.

The Shift Leader role at MAD Greens is essential to maintaining the high standards and vibrant culture of the restaurant. This full-time, non-exempt position falls under the Operations department and requires an individual who is enthusiastic, driven, and able to lead effectively in a fast-paced environment. The Shift Leader supports and oversees the restaurant’s daily functions, particularly in the absence of the General Manager and Assistant General Manager. This role demands someone who thrives on motivating and developing team members, ensuring they understand and adhere to operational policies, safety protocols, and exceptional service standards.

The Shift Leader's responsibilities include opening and closing the restaurant, managing shifts by delegating and monitoring tasks, and fostering a positive and collaborative team environment. This position also requires direct interaction with guests, ensuring they feel welcomed and satisfied with their dining experience. Food preparation knowledge and adherence to safety and sanitation standards are critical components of the role. The successful candidate will be someone who can balance operational duties with leadership qualities that inspire teamwork, respect, and passion among employees, while keeping the workplace enjoyable.

Additionally, this position plays a vital role in maintaining store performance, upholding MAD Greens’ core values like inclusivity, respect, and fun, and contributing to the overall positive atmosphere of the restaurant. Benefits include health insurance and 401(k) plans for eligible full-time employees, emphasizing the company’s commitment to supporting its team both professionally and personally.

Job Requirements

Must be at least 18 years of age
Must have reliable transportation
Must be able to work nights, weekends and holidays
Must be able to lift 10 lbs
Must be able to stand for long periods of time on scheduled shifts
Must be diligent and reliable with strong work ethic
Must come to work when scheduled and on time
Must align with company core values including teamwork, inclusivity, respect, passion and fun

Job Qualifications

Excellent guest service skills
Ability to work in a fast-paced environment
Team oriented, adaptable, dependable, and strong work ethic
Ability to communicate effectively with guests and team members
Knowledge of food preparation and safety procedures
Leadership or supervisory experience preferred
Basic math skills for handling cash transactions
Commitment to company core values of teamwork, inclusivity, respect, passion and fun

Job Duties

Effectively lead the restaurant while the General Manager and Assistant General Manager is not present
Responsible for monitoring the training and development of existing and new team members while on shift, to include the MAD Greens operational policies and procedures, cash handling and safety/security procedures to ensure the safety of all team members during each shift
Lead each shift by delegating duties and assigned tasks and follow up with team members
Greet guests to make them feel comfortable and welcome
Assist in preparation food items including prepping menu items using equipment like knifes, juicer, grill, oven, food processor and blenders
Check food quality and food temperatures throughout the day to ensure that food is fresh and safe to serve
Follow sanitation and safety procedures including knife handling and kitchen equipment
Maintain cleanliness and organization throughout the restaurant and ensures proper opening and closing procedures are being followed in the entire restaurant including dining room, restrooms, kitchen and prep areas
Ensures that team members take guests’ orders and handle accurate cash and credit transactions
Demonstrate knowledge of the brand and menu items
Effectively handle guest concerns and complaints and escalate them to the appropriate person in Management
Direct the team to prepare the restaurant for each shift
Acts with integrity, honesty and knowledge that promotes the culture of MAD Greens
Maintains regular and consistent attendance and punctuality
Contributes to a positive team environment