SHIFT LEADER

Allen, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

401k

Paid Time Off

Employee Discounts

flexible scheduling

team building events

Career development opportunities

Job Description

Snappy Salads is a vibrant and innovative fast-casual restaurant known for its commitment to serving fresh, healthy, and delicious food in a fun and welcoming environment. As a company, Snappy Salads prides itself on its quirky and hardworking culture, where teamwork, inclusivity, respect, passion, and fun are at the core of everything they do. The restaurant fosters a family-like atmosphere where employees are energized by a shared commitment to exceptional guest service and creating a positive experience for both customers and team members alike. With a strong focus on quality food and community, Snappy Salads has established itself as a leader in the healthy dining space with multiple locations that emphasize fresh ingredients and excellent customer interactions.

The role of Shift Leader at Snappy Salads is a full-time, regular, non-exempt position within the Operations department. This leadership position plays a critical part in ensuring the smooth functioning of the restaurant during shifts when the General Manager and Assistant General Manager are not present. The Shift Leader is responsible for overseeing the restaurant operations while fostering a collaborative and motivating team environment. This role is ideal for someone who thrives in a fast-paced, upbeat atmosphere and is passionate about hospitality and guest experiences. As a Shift Leader, you will lead by example, ensuring adherence to operational policies, safety standards, and high-quality food preparation and service. You will actively engage with team members, providing ongoing training and support, while driving performance and maintaining the vibrant culture that makes Snappy Salads unique.

In this role, the Shift Leader will greet guests warmly, oversee food preparation, ensure cleanliness and organization throughout the restaurant, manage cash handling and safety protocols, and resolve guest concerns with professionalism. The position demands a diligent and reliable individual who naturally motivates others and is dedicated to creating an inclusive and respectful workplace. The Shift Leader also contributes to a fun and energetic work environment that encourages team members to grow and succeed together. Working at Snappy Salads means becoming part of a dynamic family where passion for food and people is celebrated, and where your leadership makes a tangible difference every day.

Eligible full-time employees benefit from comprehensive health insurance and 401k plans, reflecting Snappy Salads' commitment to supporting its team members not just at work, but beyond. If you are a team-oriented, adaptable leader with excellent guest service skills and a strong work ethic, this opportunity allows you to develop your career in a promising and fast-growing company. Snappy Salads seeks a Shift Leader who embodies integrity, honesty, and a genuine love for the brand and community it serves.

Job Requirements

Must be at least 18 years of age
Must have reliable transportation
Must be able to work nights, weekends and holidays
Must be able to lift 10 lbs
Must be able to stand for long periods of time on scheduled shifts
Must be dependable and punctual
Must be able to communicate effectively with guests and team members
Must be team oriented and adaptable
Must have excellent guest service skills
Must be willing to follow safety and operational procedures

Job Qualifications

High school diploma or equivalent
Previous experience in a leadership role within the restaurant or hospitality industry preferred
Strong guest service and communication skills
Ability to lead and motivate a team
Knowledge of food safety and sanitation standards
Familiarity with cash handling procedures
Ability to work flexible hours including nights, weekends, and holidays
Basic food preparation skills

Job Duties

Effectively lead the restaurant while the General Manager and Assistant General Manager is not present
Responsible for monitoring the training and development of existing and new team members while on shift, to include the Snappy Salads operational policies and procedures, cash handling and safety/security procedures to ensure the safety of all team members during each shift
Lead each shift by delegating duties and assigned tasks and follow up with team members
Greet guests to make them feel comfortable and welcome
Assist in preparation food items including prepping menu items using equipment like knifes, juicer, grill, oven, food processor and blenders
Check food quality and food temperatures throughout the day to ensure that food is fresh and safe to serve
Follow sanitation and safety procedures including knife handling and kitchen equipment
Maintain cleanliness and organization throughout the restaurant and ensures proper opening and closing procedures are being followed in the entire restaurant including dining room, restrooms, kitchen and prep areas
Ensures that team members take guests’ orders and handle accurate cash and credit transactions
Demonstrate knowledge of the brand and menu items
Effectively handle guest concerns and complaints and escalate them to the appropriate person in Management
Direct the team to prepare the restaurant for each shift
Acts with integrity, honesty and knowledge that promotes the culture of Snappy Salads
Maintains regular and consistent attendance and punctuality
Contributes to a positive team environment