Job Overview
Employment Type
Part-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
flexible schedule
Employee Discounts
Paid training
Job Description
Daland Corporation is a well-established company operating within the restaurant industry, specializing in the management and operation of Pizza Hut franchises. Known for its commitment to quality service, operational excellence, and customer satisfaction, Daland Corporation has built a strong reputation in the food service sector. As a restaurant management company, it focuses on maintaining high standards in food preparation, team member training, and customer relations while adhering consistently to company policies and industry regulations. The company aims to achieve profitability through efficient operations, employee engagement, and community involvement, making it a desirable employer for individuals seeking to develop a career in restaurant management.
The role of Shift Leader (SL) at Daland Corporation is a crucial part-time supervisory position responsible for overseeing the daily restaurant operations during assigned shifts. Reporting directly to the Restaurant General Manager (RGM), the Shift Leader holds significant responsibility and authority, often being the second highest-ranking position in the restaurant, especially when an Assistant Manager role is not present. The Shift Leader assists the RGM in a variety of operational areas including hiring and training team members, managing team activities, ensuring compliance with company policies, resolving customer complaints, and maintaining a positive work environment. This leadership role requires a blend of management skills, operational knowledge, and interpersonal abilities to keep the restaurant running smoothly and efficiently.
Shift Leaders are accountable for multiple key result areas that directly influence the restaurant’s profitability, customer satisfaction, and team morale. The position entails managing labor and sales goals, controlling costs of sales and labor, handling cash management and banking responsibilities, and implementing marketing initiatives to enhance business growth. Additionally, Shift Leaders are tasked with conducting regular inspections and maintenance to ensure facility cleanliness, safety, and regulatory compliance, thus providing a quality environment for both customers and team members.
On the customer-facing side, Shift Leaders play a vital role in maintaining positive customer interactions by ensuring courteous, prompt, and accurate service delivery. They are responsible for handling customer complaints and resolving issues effectively, fostering an inviting and comfortable atmosphere within the restaurant. The role also includes operational oversight of food safety protocols, inventory control, and quality assurance to guarantee that all products meet the high standards of Pizza Hut and Daland Corporation’s expectations.
A large part of the Shift Leader’s responsibilities also involves people management, where they foster a productive workplace culture aligned with the company’s vision and core beliefs. This includes building trust-based relationships with team members, administering disciplinary actions in consultation with the RGM, and promoting teamwork and effective communication. Moreover, Shift Leaders contribute to staff development by assisting in recruiting, interviewing (if authorized), training, and preparing team members for potential promotions within the company.
From an administrative perspective, the Shift Leader manages key paperwork, payroll documentation, inventory ordering, and scheduling while adhering to established deadlines and accuracy standards. They utilize various software tools such as the Field Management System (FMS) for sales analysis, labor scheduling, and inventory control to streamline operations. Physical agility and the ability to handle a variety of restaurant equipment are also essential for success in this role.
Overall, the Shift Leader position offers an exciting opportunity for motivated individuals to take on significant leadership responsibilities within a dynamic food service environment. It requires a proactive, detail-oriented, and customer-focused person to ensure both operational excellence and a positive experience for customers and team members alike. Employment is part-time with an expectation of working at least three days and 30 hours per week, with flexibility for additional hours based on business needs. This pivotal role is integral to the continued success and growth of Daland Corporation’s Pizza Hut outlets.
The role of Shift Leader (SL) at Daland Corporation is a crucial part-time supervisory position responsible for overseeing the daily restaurant operations during assigned shifts. Reporting directly to the Restaurant General Manager (RGM), the Shift Leader holds significant responsibility and authority, often being the second highest-ranking position in the restaurant, especially when an Assistant Manager role is not present. The Shift Leader assists the RGM in a variety of operational areas including hiring and training team members, managing team activities, ensuring compliance with company policies, resolving customer complaints, and maintaining a positive work environment. This leadership role requires a blend of management skills, operational knowledge, and interpersonal abilities to keep the restaurant running smoothly and efficiently.
Shift Leaders are accountable for multiple key result areas that directly influence the restaurant’s profitability, customer satisfaction, and team morale. The position entails managing labor and sales goals, controlling costs of sales and labor, handling cash management and banking responsibilities, and implementing marketing initiatives to enhance business growth. Additionally, Shift Leaders are tasked with conducting regular inspections and maintenance to ensure facility cleanliness, safety, and regulatory compliance, thus providing a quality environment for both customers and team members.
On the customer-facing side, Shift Leaders play a vital role in maintaining positive customer interactions by ensuring courteous, prompt, and accurate service delivery. They are responsible for handling customer complaints and resolving issues effectively, fostering an inviting and comfortable atmosphere within the restaurant. The role also includes operational oversight of food safety protocols, inventory control, and quality assurance to guarantee that all products meet the high standards of Pizza Hut and Daland Corporation’s expectations.
A large part of the Shift Leader’s responsibilities also involves people management, where they foster a productive workplace culture aligned with the company’s vision and core beliefs. This includes building trust-based relationships with team members, administering disciplinary actions in consultation with the RGM, and promoting teamwork and effective communication. Moreover, Shift Leaders contribute to staff development by assisting in recruiting, interviewing (if authorized), training, and preparing team members for potential promotions within the company.
From an administrative perspective, the Shift Leader manages key paperwork, payroll documentation, inventory ordering, and scheduling while adhering to established deadlines and accuracy standards. They utilize various software tools such as the Field Management System (FMS) for sales analysis, labor scheduling, and inventory control to streamline operations. Physical agility and the ability to handle a variety of restaurant equipment are also essential for success in this role.
Overall, the Shift Leader position offers an exciting opportunity for motivated individuals to take on significant leadership responsibilities within a dynamic food service environment. It requires a proactive, detail-oriented, and customer-focused person to ensure both operational excellence and a positive experience for customers and team members alike. Employment is part-time with an expectation of working at least three days and 30 hours per week, with flexibility for additional hours based on business needs. This pivotal role is integral to the continued success and growth of Daland Corporation’s Pizza Hut outlets.
Job Requirements
- valid driver’s license and insurance
- ability to work minimum of three days and 30 hours per week with availability for additional hours
- ability to travel occasionally including overnight stays
- telephone access at residence
- sufficient physical agility and strength
- mental ability to read, write, and perform arithmetic at 12th grade level
- previous related experience
- ability to perform duties of supervised hourly team members
- ability to communicate effectively with diverse personnel
- willingness to work various shifts including late nights and weekends
Job Qualifications
- previous experience as a shift manager/leader or restaurant management experience
- ability to work at least three days and 30 hours per week with shift flexibility including nights and weekends
- valid driver’s license and insurance
- ability to perform job duties requiring physical agility and strength
- effective communication skills
- mental and cognitive ability to perform arithmetic and paperwork
- ability to handle stress and work effectively under pressure
- ability to supervise and train diverse team members
- familiarity with company policies and procedures
Job Duties
- execute the RGM’s plans and overall company plans to achieve sales and profit growth
- comply with all company policies and procedures
- manage and control cash including preparing and depositing bank deposits
- assist in managing and controlling cost of sales including ordering, storing, and inventory management
- assist in managing and controlling cost of labor including timekeeping accuracy and labor scheduling
- maintain positive customer relations and promptly resolve complaints
- ensure quality food preparation and cleanliness standards
- manage team member relations including recruitment, training, disciplinary actions, and performance management
- implement marketing programs to increase business
- maintain facility cleanliness, safety, and preventive maintenance
- manage administrative tasks including paperwork, scheduling, inventory ordering and accounting procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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