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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Benefits
401(k)
401(k) matching
Dental Insurance
employee discount
flexible schedule
Health Insurance
Paid Time Off
Vision Insurance
Job Description
Caribou Coffee is a well-established coffeehouse chain known for its commitment to quality coffee, community engagement, and a welcoming environment. With numerous locations nationwide, Caribou Coffee prides itself on delivering exceptional service and delicious beverages in a relaxed and friendly atmosphere. Caribou Coffee is dedicated to fostering a culture of inclusivity, respect, and growth for its employees, offering both full-time and part-time employment opportunities. The company promotes a vibrant work environment where team members are encouraged to express their unique personalities and contribute to creating a positive and memorable customer experience.
The Shift Leader role at Caribou Coffee... Show More
The Shift Leader role at Caribou Coffee... Show More
Job Requirements
- At least 1 year of leadership, restaurant, retail or customer service experience
- Properly trained and approved by Caribou Coffee to take responsibility as Shift Leader
- Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends
- Must be at least 18 years of age
Job Qualifications
- At least 1 year of leadership, restaurant, retail or customer service experience
- Proper training and approval by Caribou Coffee to act as Shift Leader
- Ability to work early mornings, evenings, some holidays and/or weekends
- Minimum age of 18
- High school diploma or GED equivalent preferred
- Valid driver’s license and reliable transportation preferred
Job Duties
- Demonstrates mastery of team member tasks with ease, enthusiasm and excellence
- Lead shifts that focus on team engagement and guest satisfaction with commitment to Make Fun Happen
- Think strategically about maximizing product sales and waste management
- Take ownership of the look and feel of the store with total store vision
- Know the deployment for the day and the roles and responsibilities associated
- Consistently leverage effective communication on the floor during the shift
- Address team and guest needs proactively before situations become problematic
- Understand and delegate multiple shift priorities and tasks
- Take ownership for both current and following shifts
- Ensure execution of SOP and quality standards correctly and consistently
- Actively coach and provide feedback to team members in real time
- Train team on role responsibilities, product knowledge and promotions
- Perform administrative tasks including bank deposits, inventory, and store orders
- Develop team members and engage in career growth conversations
- Embody core values by supporting, making fun happen, being yourself, taking ownership, and serving with love
- Manage impact on others and own leadership presence
- Make decisions confidently as Manager on Duty
- Maintain calm and resilience under pressure
- Lead with joyfulness and foster community spirit
- Serve others and create success for team and guests
- Enhance responsibilities as a subject matter expert and coach
- Demonstrate humility and eagerness to learn and grow
- Provide powerful feedback focused on commitment over compliance
- Create an inclusive and inspiring culture on each shift
- Take ownership of personal development with ongoing feedback and growth
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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