Shift Leader

Austin, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Exact $21.18

Work Schedule

Standard Hours

Benefits

Tips* (Subject to location and role)

Competitive wages (with raises for learning new skills)

Medical, dental, and vision plan options for part-time and full-time team members*

Paid vacation plus wellness time

Paid parental leave*

401k*

Free healthy and delicious shift meals

Access to our SG Swag Marketplace - earn and buy custom Sweetgreen gear

Job Description

Sweetgreen is a forward-thinking plant-based food company that is dedicated to promoting healthier lifestyles and nourishing communities by connecting people with fresh, real food. Known for its commitment to sustainability and creating a positive impact on the environment, Sweetgreen has grown rapidly as a leader in the healthy fast-casual dining sector. The company strongly emphasizes inclusivity and diversity, fostering a welcoming and supportive culture where every team member is encouraged to contribute and grow professionally. Sweetgreen offers competitive employment opportunities with a focus on employee development, making it a great place for individuals passionate about food, health, and community engagement to build their careers. The employment type for the Shift Leader role is typically part-time or full-time, and compensation includes competitive wages with opportunities for raises as employees develop new skills, and potential tips depending on location and role.

The Shift Leader role at Sweetgreen is a vital leadership position responsible for ensuring smooth restaurant operations during each shift. As a Shift Leader, you will support the team by stepping into any station during busy times or when staffing is limited, ensuring efficient workflows and an excellent guest experience. Your role will include addressing customer concerns, particularly managing allergy-related requests carefully to avoid cross-contamination. You will oversee multiple activities simultaneously, from line operations and technology tools usage to direct communication with both team members and customers. Clear and effective communication is essential, enabling you to delegate tasks, problem-solve promptly, and maintain alignment between team goals and customer satisfaction. Attention to detail in monitoring food quality, accuracy of orders, adherence to safety protocols, and proper digital reporting is fundamental. You will enforce food safety standards and uphold company policies to maintain a secure and welcoming environment for both guests and staff. Emotional regulation and maintaining composure during high-pressure periods is also important, as is performing additional kitchen leadership duties as required. This role offers a unique opportunity to develop leadership capabilities within a dynamic, mission-driven environment that values teamwork, diversity, and community impact.

Job Requirements

Meet all minimum requirements of the Kitchen Lead role including those of team members
At least 1 year of experience in a shift leader or supervisor role
Experience working in fast-paced environments including restaurant, retail, or hospitality
Ability to coordinate multiple tasks while maintaining operational standards
Ability to speak, read, write, and understand the primary language of the work location
Ability to work at least 30 hours per week
Must be 18 years of age or older
Must be authorized to work in the United States

Job Qualifications

Proven leadership experience in a shift leader or supervisor role
Strong problem-solving skills with the ability to make confident decisions under pressure
Excellent communication skills with an ability to foster positive team culture and mentor team members
Highly organized multitasker with experience in scheduling, coaching, and performance oversight
Food Handler or ServSafe certification preferred
Experience working in fast-paced environments such as restaurant, retail, or hospitality

Job Duties

Step into any station as needed during the shift to support team operations especially during peak hours or understaffed shifts
Handle first-level customer concerns especially relating to allergies and order accuracy
Oversee multiple tasks simultaneously including line operations, tech tools, and guest interactions
Communicate clearly to delegate tasks, problem-solve in real time, and align team and customer needs
Monitor food quality, order accuracy, safety protocols, and digital reporting
Enforce food safety standards, prevent cross-contamination, and maintain allergen awareness
Ensure team compliance with restaurant policies and maintain a safe environment for guests and staff
Maintain calm and professionalism during high-pressure or high-volume situations
Perform all essential duties as required of the Kitchen Lead role including team member functions