Shift Leader

Converse, TX, USA|Onsite

Job Overview

Employment Type

Hourly

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Paid holidays

Training and Development

Job Description

Papa John's is a globally recognized leader in the pizza delivery and takeout industry, renowned for its commitment to quality, customer service, and innovation. Founded with the mission of delivering superior pizzas made with fresh ingredients, Papa John's has grown to operate thousands of restaurants worldwide, making it one of the largest pizza delivery companies. The company emphasizes a culture of teamwork, leadership development, and operational excellence, which contributes to a dynamic and rewarding work environment for its employees. As part of a brand that values integrity, customer satisfaction, and community engagement, employees at Papa John's are empowered to contribute... Show More

Job Requirements

Must be 18 years of age or older
must have reliable transportation
ability to work long, flexible hours including nights and weekends
capable of performing duties of all restaurant positions including pizza delivery
able to lead a team without supervision
may require bilingual skills in certain markets
ability to work with phones, computers, and copiers
physical capability to stand prolonged periods, lift up to 50 pounds or more, bend, crouch, kneel, and perform repetitive hand and foot motions
willingness to adhere to company policies and legal guidelines

Job Qualifications

High school diploma or GED
successful and stable employment history
strong operational and leadership skills
effective communication and customer service abilities
proficiency in cash management
ability to lead and motivate a team
familiarity with safety and sanitation standards
capability to handle customer feedback constructively
teamwork and relationship management skills

Job Duties

Supervise shifts and team members to ensure quality products and services
respond promptly and professionally to customer concerns
solicit and share customer feedback to improve operations
communicate and train team on quality standards
maintain adequate staffing levels and train team members
ensure compliance with uniform and appearance standards
coach team members for improved performance
contribute to sales and profit goals through customer service and inventory management
execute cash management duties
maintain restaurant cleanliness, safety, and organization
ensure compliance with safety and security standards

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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