Shift Lead – Thornton, CO – E. 120th Ave.

Thornton, CO, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Career development opportunities

team environment

Job Description

Ziggi's Coffee is a vibrant and community-focused coffee company known for its commitment to quality, customer service, and a people-first culture. As a leader in the specialty coffee industry, Ziggi's Coffee takes pride in delivering exceptional experiences to guests by upholding core values that emphasize teamwork, respect, and personal growth. Established with a passion for creating welcoming environments, Ziggi's Coffee has grown to become a staple in many local communities, cherished for the quality of its coffee and the warmth of its service.

As a Shift Lead at Ziggi's Coffee, you will play a critical role in maintaining and ... Show More

Job Requirements

High school diploma or equivalent
Previous experience as a shift lead or in a supervisory role preferred
Strong communication skills
Ability to manage multiple tasks simultaneously
Customer service orientation
Basic math skills for financial tasks
Ability to work in a fast-paced environment
Team leadership abilities
Proactive problem-solving skills

Job Qualifications

Previous shift-lead experience preferred in food or retail industries
Strong organizational and multitasking skills
Willingness to thrive in a fast-paced, dynamic environment
Excellent communication and interpersonal skills
Ability to lead by example and contribute to a positive team culture

Job Duties

Maintain consistent and effective communication with staff, managers, and the store owner, ensuring that wins and opportunities for improvement are clearly articulated
Ensure that all staff adhere to company policies and procedures, upholding our core values at all times
Train new employees thoroughly and provide ongoing training, support, and coaching to current team members to enhance their skills and confidence
Address any process deviations proactively, correcting team members when necessary, and delegating tasks to maintain operational flow
Handle customer complaints with professionalism and empathy, striving to turn challenges into positive experiences
Accurately count registers, complete safe drops, balance the change box, split tips, and manage daily deposits to ensure financial integrity
Prepare and present a daily recap of store metrics, including deposit totals and Sales Per Man Hour (SPMH), to track performance and identify areas for improvement
Conduct monthly inventory assessments to ensure proper stock levels and efficient use of resources
Create and maintain a welcoming atmosphere for customers, ensuring that each visit is enjoyable and memorable
Collaborate with team members to innovate and improve service processes, contributing to a culture of continuous improvement
Stay updated on new menu items, promotions, and seasonal offerings, effectively communicating this information to both staff and customers
Assist in maintaining cleanliness and organization within the store, contributing to a professional and inviting environment

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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