Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
team environment
Job Description
Ziggi's Coffee is a vibrant and community-focused coffee company known for its commitment to quality, customer service, and a people-first culture. As a leader in the specialty coffee industry, Ziggi's Coffee takes pride in delivering exceptional experiences to guests by upholding core values that emphasize teamwork, respect, and personal growth. Established with a passion for creating welcoming environments, Ziggi's Coffee has grown to become a staple in many local communities, cherished for the quality of its coffee and the warmth of its service.
As a Shift Lead at Ziggi's Coffee, you will play a critical role in maintaining and promoting the company’s values every day. This is a dynamic leadership position responsible for guiding and inspiring a team of baristas while ensuring operational excellence during your shift. The role requires a blend of customer service expertise, strong communication, and hands-on leadership that exemplifies a people-first mentality. Shift Leads act as role models and the primary point of communication between employees, management, and store owners, continually driving performance, motivation, and customer satisfaction.
Shift Leads support the team by maintaining a positive work environment, managing day-to-day operations, and ensuring that every customer interaction is consistent with Ziggi's Coffee’s high standards. This includes overseeing staff adherence to company policies, training new employees, and providing coaching and support to enhance team members' skills and confidence. The position requires problem-solving skills to address process deviations and customer concerns proactively, turning potential challenges into opportunities for positive outcomes.
Financial integrity is an essential component of the Shift Lead's role. Responsibilities include managing cash registers, balancing change boxes, handling safe drops, splitting tips, and managing daily deposits efficiently to ensure accurate financial reporting and accountability. Shift Leads are also responsible for preparing daily recaps of store performance metrics such as Sales Per Man Hour (SPMH) and deposit totals, which are critical in tracking success and identifying areas for improvement within the store.
Inventory management falls under your purview as well, with monthly assessments necessary to maintain appropriate stock levels and optimize the use of resources to prevent waste. Furthermore, Shift Leads play a role in enhancing the overall customer experience by creating and preserving a welcoming atmosphere, keeping the store clean and organized, and staying informed about new menu items, promotions, and seasonal offerings to keep both staff and customers engaged and up-to-date.
Ziggi's Coffee thrives on innovation and continuous improvement, and as a Shift Lead, you will collaborate closely with your team to suggest and implement service improvements. This role is designed for someone who thrives in a fast-paced, energetic setting and is passionate about leadership, customer service, and coffee culture. If you have a background in food or retail leadership with strong organizational and interpersonal skills, this role offers an opportunity to grow professionally within a supportive and values-driven company. Employment type and salary details can be discussed during the recruitment process, focusing on finding a candidate who embodies the spirit and goals of Ziggi's Coffee.
As a Shift Lead at Ziggi's Coffee, you will play a critical role in maintaining and promoting the company’s values every day. This is a dynamic leadership position responsible for guiding and inspiring a team of baristas while ensuring operational excellence during your shift. The role requires a blend of customer service expertise, strong communication, and hands-on leadership that exemplifies a people-first mentality. Shift Leads act as role models and the primary point of communication between employees, management, and store owners, continually driving performance, motivation, and customer satisfaction.
Shift Leads support the team by maintaining a positive work environment, managing day-to-day operations, and ensuring that every customer interaction is consistent with Ziggi's Coffee’s high standards. This includes overseeing staff adherence to company policies, training new employees, and providing coaching and support to enhance team members' skills and confidence. The position requires problem-solving skills to address process deviations and customer concerns proactively, turning potential challenges into opportunities for positive outcomes.
Financial integrity is an essential component of the Shift Lead's role. Responsibilities include managing cash registers, balancing change boxes, handling safe drops, splitting tips, and managing daily deposits efficiently to ensure accurate financial reporting and accountability. Shift Leads are also responsible for preparing daily recaps of store performance metrics such as Sales Per Man Hour (SPMH) and deposit totals, which are critical in tracking success and identifying areas for improvement within the store.
Inventory management falls under your purview as well, with monthly assessments necessary to maintain appropriate stock levels and optimize the use of resources to prevent waste. Furthermore, Shift Leads play a role in enhancing the overall customer experience by creating and preserving a welcoming atmosphere, keeping the store clean and organized, and staying informed about new menu items, promotions, and seasonal offerings to keep both staff and customers engaged and up-to-date.
Ziggi's Coffee thrives on innovation and continuous improvement, and as a Shift Lead, you will collaborate closely with your team to suggest and implement service improvements. This role is designed for someone who thrives in a fast-paced, energetic setting and is passionate about leadership, customer service, and coffee culture. If you have a background in food or retail leadership with strong organizational and interpersonal skills, this role offers an opportunity to grow professionally within a supportive and values-driven company. Employment type and salary details can be discussed during the recruitment process, focusing on finding a candidate who embodies the spirit and goals of Ziggi's Coffee.
Job Requirements
- High school diploma or equivalent
- Previous experience as a shift lead or in a supervisory role preferred
- Strong communication skills
- Ability to manage multiple tasks simultaneously
- Customer service orientation
- Basic math skills for financial tasks
- Ability to work in a fast-paced environment
- Team leadership abilities
- Proactive problem-solving skills
Job Qualifications
- Previous shift-lead experience preferred in food or retail industries
- Strong organizational and multitasking skills
- Willingness to thrive in a fast-paced, dynamic environment
- Excellent communication and interpersonal skills
- Ability to lead by example and contribute to a positive team culture
Job Duties
- Maintain consistent and effective communication with staff, managers, and the store owner, ensuring that wins and opportunities for improvement are clearly articulated
- Ensure that all staff adhere to company policies and procedures, upholding our core values at all times
- Train new employees thoroughly and provide ongoing training, support, and coaching to current team members to enhance their skills and confidence
- Address any process deviations proactively, correcting team members when necessary, and delegating tasks to maintain operational flow
- Handle customer complaints with professionalism and empathy, striving to turn challenges into positive experiences
- Accurately count registers, complete safe drops, balance the change box, split tips, and manage daily deposits to ensure financial integrity
- Prepare and present a daily recap of store metrics, including deposit totals and Sales Per Man Hour (SPMH), to track performance and identify areas for improvement
- Conduct monthly inventory assessments to ensure proper stock levels and efficient use of resources
- Create and maintain a welcoming atmosphere for customers, ensuring that each visit is enjoyable and memorable
- Collaborate with team members to innovate and improve service processes, contributing to a culture of continuous improvement
- Stay updated on new menu items, promotions, and seasonal offerings, effectively communicating this information to both staff and customers
- Assist in maintaining cleanliness and organization within the store, contributing to a professional and inviting environment
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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