Shift Lead (Springfield, OR)

Buffalo Wild Wings is a well-established American casual dining restaurant and sports bar franchise known for its vibrant atmosphere, wide selection of wings, and an array of sauces and seasonings. Founded in 1982, the company has grown into a beloved national chain that offers not only great food but also an engaging destination to watch live sports and enjoy a lively social setting. With a focus on quality food, excellent service, and energetic environments, Buffalo Wild Wings continually strives to deliver exceptional dining experiences that satisfy guests’ cravings while fostering a sense of community and excitement. As a leader in the casual dining sector, the company is committed to innovation, customer satisfaction, and team culture to maintain its top position in the competitive restaurant industry.

This particular role is a Shift Leader position that plays a crucial role in supporting the restaurant’s management team. The Shift Leader provides additional coverage during peak periods and in the absence of a Manager, ensuring smooth operational flow and exceptional guest service. This is a dynamic position that requires the candidate to manage various aspects of both the front and heart of the house teams, coordinate opening and closing procedures, and help coach team members to maximize performance. The Shift Leader is responsible for maintaining high standards in food quality, safety, guest satisfaction, and team member relations. They must carry out important administrative duties such as completing paperwork, conducting audits, and overseeing cash handling processes.

Additionally, the Shift Leader actively engages with guests throughout the shift by conducting table visits, addressing complaints, and ensuring 100% guest issue resolution. They facilitate effective communication through pre-shift meetings and shift highlights logging, and are tasked with operational readiness activities including line checks, quality service and cleanliness inspections, and monitoring labor and safety regulations. The role demands leadership skills, strong communication abilities, and a profound knowledge of restaurant operations including responsible alcohol service and marketing initiatives. The Shift Leader must resolve conflicts effectively, exhibit emotional intelligence, and maintain a positive work environment by supporting both team members and management.

Employment in this position typically requires candidates to be at least 21 years old, with Wing Certified Trainer certification in at least one hourly position and completion of Shift Leader certification being mandatory. Preferably, candidates will have prior management experience or significant time working within Buffalo Wild Wings. The role demands reliability, high energy, and the ability to thrive in a fast-paced, high-intensity environment. While specific salary details are not provided, this position offers an exciting opportunity for career growth within a nationally recognized restaurant chain that prioritizes both employee development and guest satisfaction.