Shift Lead / Lead Barista

Worcester, MA, USA|Onsite

Job Overview

Employment Type

Hourly

Compensation

Hourly

Range $16.00 - $19.50

Benefits

Variable hours

Job Description

Fuel America is a vibrant and dynamic café committed to delivering outstanding coffee experiences and exceptional guest services. Known for its dedication to quality and customer satisfaction, Fuel America operates in a fast-paced food service industry where teamwork, reliability, and attention to detail are essential. As a company, they are focused on maintaining a welcoming environment where every guest feels valued and every product meets high standards of excellence. The café fosters a culture built on integrity, respect, and continuous improvement, guided by a strong mission, vision, and values that focus on community engagement and providing a positive experience to... Show More

Job Requirements

Must be legally eligible to work in the United States and able to provide appropriate documentation to complete the form I-9 within 3 days of employment
Must be 18 years of age
Have an acceptable criminal background check
Experience working in a food service environment preferred, but not required
Excellent interpersonal communication skills and strong interest in guest services
Basic math skills
able to make change accurately
Basic computer knowledge including Point of Service (POS) experience

Job Qualifications

Must be legally eligible to work in the United States and able to provide appropriate documentation to complete the form I-9 within 3 days of employment
Must be 18 years of age
Have an acceptable criminal background check
Experience working in a food service environment preferred, but not required
Excellent interpersonal communication skills and strong interest in guest services
Basic math skills
able to make change accurately
Basic computer knowledge including Point of Service (POS) experience

Job Duties

Ensure all aspects of the café are ready to open for the day's business including food prep, coffee, dining room, registers and cash, and securing the restaurant
Ensure proper checklists and restaurant food safety standards are followed when opening and/or closing the restaurant
Bring to the General Manager's attention any accidents, incidents or other issues with customers or employees during a shift
Model, promote and display integrity for Fuel America and its culture, Mission, Vision, and Values
Ensure all guests receive outstanding service by providing a friendly environment and acknowledging every guest
Maintain and deliver high quality products
Upsell and make recommendations to guests on a regular basis
Follow all specifications and procedures within Fuel America recipes and training materials
Perform all responsibilities of a Crew Member
Cross train and assist with all aspects of the café

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

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