Shift Lead - KFC

KFC Corporation is a globally recognized fast-food restaurant chain specializing in fried chicken. Known for its iconic Original Recipe chicken, KFC has established a strong presence in the quick-service restaurant industry with thousands of locations worldwide. The company prides itself on delivering quality food with fast and friendly service in a clean and welcoming environment. At the heart of KFC's success is its commitment to customer satisfaction, food safety, and employee development. The restaurant operates under a franchise model, with both corporate and franchised locations offering various opportunities for team members and management roles.

This particular job opening is located at 1120 Barkley Boulevard, Bellingham, WA, and falls under the Career Area of Team Member. The role supports the Restaurant General Manager by independently running shifts, taking ownership of responsibilities, and ensuring smooth operation of the restaurant during assigned shifts. This position requires an individual who embraces leadership, problem-solving, and teamwork to help maintain high standards of customer service, food quality, and operational excellence.

The Team Member acting as Manager-In-Charge (MIC) will execute the MIC Success Routine, ensuring that all responsibilities related to people management, customer satisfaction, and service delivery are consistently met. This includes monitoring team members to ensure completion of shift tasks, maintaining uniform and appearance standards, prioritizing customer needs, and resolving complaints swiftly with professionalism. This role demands a positive and enthusiastic attitude, the ability to work with urgency, and close cooperation with peers and management.

Moreover, the position requires understanding and adherence to attendance policies, punctuality, and accurate timekeeping using approved systems. Proactive energy and initiative are essential for going beyond minimum expectations, driving a high level of activity and engagement throughout shifts. Additionally, the Team Member will contribute to developing peers by providing constructive feedback and actively participating in training and conflict resolution in collaboration with the Restaurant General Manager.

From a business perspective, this role involves acting like an owner by assisting in profit and loss management through cash handling, maintaining inventory, and optimizing labor. Operational duties include overseeing product preparation, ensuring proper food safety, quality control, and managing facility maintenance to comply with health and safety standards. The role offers an opportunity to gain valuable management experience within a dynamic and fast-paced restaurant environment.

The typical weekly schedule averages 30 or more hours, though hours may fluctuate based on business needs. The company emphasizes compliance with all job duties while providing a supportive environment for personal and professional growth. This is an excellent opportunity for internal candidates promoted from Hourly Champion positions or individuals passionate about delivering excellent customer experiences and team leadership. KFC Corporation is an Equal Opportunity Employer committed to diversity and inclusion, welcoming applicants from all backgrounds.

Employment with this position requires passing a background check and drug test, reliable transportation, and the ability to perform physically demanding tasks, including standing, lifting, and walking for most of the shift. The minimum age requirement is 18 years or older. Candidates will find this position rewarding for those seeking hands-on management experience and a chance to contribute meaningfully to a well-known brand's operations and success.