Shift Lead - KFC

Located at 2819 E 29th Street in Spokane, WA, this opportunity is within the bustling and popular KFC franchise, a leader in the quick-service restaurant industry known globally for its fried chicken and outstanding customer service. KFC has established itself as a trusted name in fast food through consistent quality, great-tasting food, and a friendly customer environment. This position is categorized under the Team Member career area, targeting candidates who are enthusiastic about contributing to a vibrant restaurant team and delivering outstanding service. KFC is recognized for nurturing talent internally and continuously promoting growth within the organization. The company values strong work ethics, a positive attitude, and a commitment to customer satisfaction, providing a supportive workplace where team collaboration is key. Employment type typically involves part-time hours averaging 30+ hours weekly, though shifts may vary depending on operational needs, ensuring a schedule that balances work with personal commitments while offering consistent work availability and opportunities to develop leadership skills.

The Team Member role is a critical part of the KFC restaurant operations, designed to support the Restaurant General Manager (RGM) by independently managing shifts effectively. The successful candidate will take ownership of daily responsibilities, solve problems proactively, and assist in guiding team members collaboratively. A significant part of the role focuses on delivering consistent customer satisfaction through maintaining high standards in food safety, order accuracy, and overall service quality. The role includes managing shift tasks assigned to team members, ensuring everyone adheres to uniform and appearance policies, and handling customer complaints with professionalism and urgency. Candidates will be expected to embody a customer-first mindset, working diligently with teammates and management to create a positive and efficient team environment.

Responsibilities extend to supporting profit and loss control by adhering to cash handling and security procedures, maintaining inventory accuracy, and effectively managing labor. Additional duties involve overseeing food preparation processes, guaranteeing product quality through proper cooking, portioning, and rotation, as well as assisting in maintaining facility health and safety standards. The role demands a hands-on approach with energy, initiative, and a strong sense of ownership regarding the restaurant's operations and team performance. Candidates will also participate actively in training and providing feedback to team members, fostering staff development and conflict resolution.

This position is best suited for individuals who value teamwork, demonstrate leadership potential, and are eager to develop their skills in a fast-paced restaurant setting. The environment is dynamic and fast-moving, requiring the ability to stand, walk, lift moderately heavy items, and perform physical duties for the majority of the shift. Candidates must be at least 18 years old, capable of passing background and drug screenings, possess reliable transportation, and have basic maths skills for business-related tasks. KFC offers a rewarding career path for those motivated by customer service excellence and operational success in the quick-service industry. This role is ideal for those aiming to progress within restaurant management or hospitality sectors. KFC is an Equal Opportunity Employer committed to diversity and inclusion, welcoming applicants from all backgrounds to join its team and contribute to its legacy of great food and friendly service.