Shift Lead - KFC

KFC Corporation, a globally recognized fast-food restaurant brand specializing in fried chicken and quick-service dining, is seeking a dedicated Team Member for their location at 201 Western Boulevard, Jacksonville, NC. With a legacy of delivering quality food and excellent customer service, KFC operates numerous corporate and franchised restaurants worldwide. This position offers an opportunity to join a dynamic team where teamwork, customer satisfaction, and operational excellence are highly valued. The role is tailored towards individuals who are eager to take initiative, support leadership with everyday store management, and focus on delivering a superior customer experience consistently. The employment type typically averages over 30 hours weekly, with flexibility based on the restaurant's operational needs. The salary is commensurate with experience and the responsibilities undertaken in the role.

As a Team Member, you will play a crucial role in supporting the Restaurant General Manager (RGM) by effectively running shifts in a self-sufficient manner, ensuring that the restaurant operates smoothly during your service. You will take ownership and responsibility to solve problems proactively, seeking guidance when required and providing help to fellow team members. Your focus will be on executing the Manager-In-Charge (MIC) Success Routine, which covers key areas such as People, Customers, and Service excellence. Duties include maintaining product quality, safety, and sanitation standards, ensuring food orders are accurate, and customer complaints are resolved swiftly to promote positive relations. This position demands a high level of customer interaction, requiring you to greet guests courteously and maintain a positive and energetic attitude.

In addition to customer service, you will oversee the appearance and conduct of all team members, making sure uniforms are worn correctly and workstations are kept clean. Promoting teamwork and constructive conflict resolution is essential, as is participating in the training and feedback process to develop staff capabilities. The role also involves responsibilities related to inventory control, cash handling, labor management, and facility maintenance to uphold health and safety requirements. Physical demands include standing, walking, lifting up to 50 pounds, and stooping during most of the shift period. The restaurant values individuals with strong initiative who are willing to take action beyond baseline duties. KFC Corporation encourages employees to act like owners, contributing to both the profitability and operational excellence of the restaurant. This experience is suitable for internal candidates from the Hourly Champion position or new hires ready to embrace a leadership support role. The company maintains an inclusive hiring policy that offers equal employment opportunities without discrimination based on race, gender, age, religion, or disability. Working at KFC not only provides you with a chance to develop professionally but also to be part of a reputable global brand committed to community and culture.