Shift Lead - KFC

The hiring establishment for this position is a well-known restaurant located at 1207 North Marine Boulevard, Jacksonville, North Carolina. It is part of the Northwest Restaurants family of restaurant companies, which operates various dining establishments renowned for delivering consistent customer satisfaction and quality service. This particular restaurant is affiliated with KFC Corporation, a major global fast-food chain famous for its fried chicken and quick-service dining experience. The company prides itself on fostering a positive work environment where teamwork, customer focus, and operational excellence are key pillars. KFC Corporation is an Equal Opportunity Employer, ensuring a welcoming atmosphere for applicants of diverse backgrounds and experiences, and maintaining compliance with federal, state, and local employment laws. The opportunity presents a part-time role that generally averages 30 or more hours per week, with work schedules and hours that may vary based on the business's operational needs.

The role involves supporting the Restaurant General Manager (RGM) by effectively running shifts in a self-sufficient manner. This position demands taking ownership and responsibility to solve problems proactively, seeking assistance when necessary, and providing guidance to fellow team members. The ideal candidate will be a motivated leader who demonstrates an unwavering commitment to customer needs by ensuring consistent satisfaction at every interaction. An essential responsibility includes executing the Manager-In-Charge (MIC) Success Routine, focusing on the areas of people management, customer service, and service delivery. The candidate will ensure that all team members complete their assigned Shift Excellence tasks while maintaining a neat and professional appearance in company uniforms.

Key aspects of the role also involve guaranteeing food safety, order accuracy, and quality standards are upheld. The individual will be responsible for resolving customer complaints efficiently and maintaining positive relationships with patrons. Teamwork and cooperation with peers and management are vital, reinforcing a positive and enthusiastic workplace culture. Attendance and punctuality are crucial; the candidate must adhere to posted schedules, arrive on time, and use the approved timekeeping system accurately.

Initiative and energy are highly valued traits for this role, with the ability to act beyond basic requirements and sustain high activity levels throughout shifts. Developing people through constructive feedback, participation in training, and conflict resolution are critical components that support the growth and performance of the team. Additionally, the role requires assisting with profit and loss management by adhering to cash control and security protocols, maintaining inventory, managing labor effectively, and ensuring compliance with health and safety standards.

This manager-in-charge position offers a rewarding chance to contribute to the success of a trusted fast-food restaurant by leading operational excellence while fostering a supportive work environment. Candidates should expect to participate actively in daily facility maintenance and other duties as required by management, making this a dynamic and engaging leadership opportunity within a prominent restaurant organization.