Shift Lead - KFC

The hiring establishment is located at 1812 Northwest Boulevard, Spokane, WA, and is part of the Northwest Restaurants family of restaurant companies. This organization operates within the food service industry and maintains a reputation for delivering quality fast food experiences through well-known brands. The company emphasizes providing superior customer service, maintaining high standards of food safety and quality, and fostering a collaborative working environment among its team members. With a commitment to equality and fairness, the organization proudly maintains an inclusive hiring policy welcoming individuals from all backgrounds, ensuring an equitable work environment. The position offered is within the career area designated as Team Member, specifically supporting the role of the Restaurant General Manager (RGM) in creating and managing efficient and effective shifts that meet the company's high standards.

This role is particularly suited for proactive individuals who excel in leadership, operational oversight, and customer relations. The primary focus of the position is to manage daily restaurant shift operations with autonomy while upholding the values and standards set forth by the company. The successful candidate will be responsible for delivering outstanding customer satisfaction by ensuring that every aspect of a shift runs smoothly and efficiently. This includes the execution of managerial routines, overseeing team members’ performance and appearance, managing food safety protocols, and resolving customer complaints in a timely and positive manner. Furthermore, this position requires a high level of cooperation and communication with fellow employees and management, ensuring that the team works harmoniously to achieve collective goals.

Additional responsibilities include maintaining strict adherence to work schedules and attendance policies, actively participating in team training and development, and providing constructive feedback to help team members grow professionally. The role demands a strong sense of ownership where one assists in profit and loss management through careful cash handling, inventory oversight, and labor cost management. The individual will also be entrusted with facility maintenance tasks to comply with hygiene and safety standards.

Physical demands of the job are considerable, requiring the ability to stand, walk, lift weights up to 50 pounds, and perform tasks involving bending or stooping for most of the shift duration. This typically includes working 30 or more hours per week, with variability according to the business’s operational needs. The company prioritizes internal promotion, showing a strong preference for candidates advancing from within the team, particularly those who have experience as Hourly Champions.

Working at this establishment offers a dynamic and rewarding environment where employees can build a career while making a tangible impact on customer experience and business success. The role requires a motivated, energetic individual who can take initiative and work independently yet also thrives within a team setting. This is a wonderful opportunity for those seeking to develop management skills in a fast-paced restaurant environment with a well-established and trusted brand.