Shift Lead - KFC

Bellevue, WA, USA|Onsite

Job Overview

Employment Type

Hourly

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Training and development programs

Employee assistance program

flexible scheduling

Job Description

The opportunity to join the Northwest Restaurants family, particularly at the KFC location in Bellevue, WA, offers a dynamic work environment within the fast-food industry. As an established leader in quick-service restaurants, KFC is known globally for its iconic fried chicken and commitment to excellence in customer service. The company upholds a strong focus on employee development and operational efficiency, making it an ideal place for team members seeking growth and leadership opportunities. Northwest Restaurants, as a franchised operator, is dedicated to creating positive workplace cultures where employees at all levels can thrive and contribute meaningfully to the business. This position is categorized under the team member career area, emphasizing hands-on roles that are crucial to day-to-day restaurant success and customer satisfaction.

The role at hand is designed to support the Restaurant General Manager (RGM) by managing shifts autonomously and ensuring smooth operations throughout the team. It emphasizes ownership and problem-solving skills, encouraging the individual to take proactive steps in addressing issues and delivering exceptional service. The position involves implementing the Manager-In-Charge (MIC) routine, which includes key responsibilities in managing people, enhancing customer experiences, and overseeing service quality. Team members in this role are expected to maintain high standards in food safety, order accuracy, and employee presentation, all of which contribute to sustaining KFC's respected brand reputation.

This role also demands a high level of interpersonal skills, such as greeting customers warmly, resolving complaints efficiently, and fostering a cooperative team environment. Regular attendance and punctuality are critical, along with adherence to the company’s time-keeping processes. Beyond the operational tasks, this position involves mentoring and training other employees, giving feedback on performance, and assisting in conflict resolution to maintain a productive and positive workplace.

Additionally, the position requires an owner’s mindset, where managing profit and loss aspects, inventory control, labor management, and facility maintenance are part of the responsibilities. Health and safety compliance are paramount to ensuring both employee and customer wellbeing. Overall, this job offers a blend of leadership, teamwork, and customer service within a fast-paced restaurant setting where energy, initiative, and dedication are highly valued. The job typically involves around 30 or more hours weekly, with exact hours depending on business requirements. There is a strong preference for internal promotions from the Hourly Champion position, reflecting the company's commitment to career development and recognizing employee potential.

Job Requirements

Strong preference for internal promote form Hourly Champion position
must be at least 18 years old
must pass background check criteria and drug test
must have reliable transportation
able to do basic business math
able to stock shelves and coolers
able to oversee and manage subordinate employees and provide direction
able to tolerate standing, walking, lifting up to 50 lbs and stooping during 90 percent of shift time
the minimum age to work with the Northwest Restaurants family of restaurant companies is 18 years or older

Job Qualifications

Strong preference for internal promotion from Hourly Champion position
must be at least 18 years old
able to do basic business math
able to stock shelves and coolers
able to oversee and manage subordinate employees and provide direction
effective communication skills
ability to resolve customer complaints
teamwork and leadership abilities
willingness to participate in training and development
understanding of health and safety standards

Job Duties

Support the RGM by running great shifts in a self-sufficient manner
take ownership and responsibility to solve problems
seek help from others when appropriate
provide help and guidance to others
execute the MIC success routine and ensure responsibilities under people, customers and service are completed
ensure all team members complete their shift excellence tasks
ensure employees present a neat, clean appearance and wear company uniform
personally demonstrate customer needs are the highest priority
ensure food safety, quality and accuracy of orders
resolve customer complaints quickly while maintaining positive customer relations
greet customers with a smile and be polite and pleasant
work with urgency and cooperate with peers and management
demonstrate a positive and enthusiastic attitude with co-workers
understand posted work schedule and report on time in uniform
use approved time keeping system accurately
take action without being told and maintain a high activity level
provide regular feedback to RGM on team members' performance
actively participate in training team members
handle conflicts constructively and assist in profit and loss management
oversee proper product preparation, rotation, portioning, cooking and holding times
assist with facility maintenance and ensure health and safety standards are followed
perform other duties as assigned by manager