Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Exact $17.00
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Benefits

Medical
Dental
Vision
short-term disability
long-term disability
Life insurance
critical illness insurance
accident insurance
401(k) with 4% match
Paid Time Off

Job Description

Rocket Carwash is a rapidly expanding nationwide leader in the carwash industry, known for its commitment to delivering superior customer experiences and building top-tier facilities. As a company, Rocket Carwash takes pride in fostering a fast-paced, high-energy environment that encourages both personal and professional growth. The organization is dedicated to developing industry-leading talent through thorough training, promotion, and significant advancement opportunities within the company. Rocket Carwash emphasizes a positive, energetic, and customer-focused culture aimed at setting itself apart from competitors through exceptional service and innovation.

As a Shift Lead at Rocket Carwash, you will play a pivotal role in shaping the customer experience and leading a dynamic team within our innovative carwash operations. This leadership position is a prime opportunity to demonstrate your leadership potential, sharpen your interpersonal and managerial skills, and progress toward a rewarding career path. Shift Leads at Rocket are responsible for upholding the company’s Guest Service Expectation Model, ensuring that every guest feels welcomed, valued, and well-informed during their visit. You will be a role model for your team by exemplifying professionalism, enthusiasm, and a customer-first approach.

Your leadership will guide daily operations, team motivation, and problem-solving, as well as providing training and support under the guidance of senior management. This role requires hands-on involvement in managing safety protocols, operational checkpoints, cash management, and maintaining high cleanliness and efficiency standards. Shift Leads often serve as the acting manager in the absence of General Managers and Assistant Managers, carrying full responsibility for guest satisfaction and team performance.

Rocket Carwash values individuals who are professional, positive, and goal-oriented, embracing leadership with a high level of integrity and accountability. The company culture promotes a fun, team-centric atmosphere that encourages feedback, career development, and continuous improvement. The role comes with a competitive hourly wage starting at $17, plus sales-based earnings and performance bonuses, making it an appealing option for those seeking both financial reward and career growth.

The full-time position requires flexibility, including weekend and varied shifts, to meet the demands of a high-energy business. Benefits start immediately for full-time employees, covering medical, dental, vision, disability, life insurance, and additional coverages, along with eligibility for 401(k) plan with matching contributions and paid time off accrual.

Join Rocket Carwash as a Shift Lead and become part of a company that’s not just washing cars but also building futures through a culture of respect, opportunity, and excellence. This is more than a job; it’s a chance to grow, lead, and thrive in an industry-leading environment that’s dedicated to people as much as it is to cars.

Job Requirements

  • Supervisory experience
  • Available to work a full-time schedule including weekends and varying shifts
  • Dependable with strong leadership and communication skills
  • Ability to problem-solve situations and provide sound resolution
  • People-oriented and enjoys interacting with team members and working on group projects
  • Ability to analyze written and verbal instructions
  • Ability to write, present, and respond to customers and staff members in a professional manner
  • Adaptable and flexible
  • Natural leader who fosters teamwork and maintains a safe but fun team environment
  • Detail-oriented and able to focus on small details while understanding the bigger picture

Job Qualifications

  • Supervisory experience
  • Strong leadership and communication skills
  • Ability to problem-solve and provide sound resolution
  • People-oriented and enjoys interacting with team members
  • Ability to analyze written and verbal instructions
  • Ability to write, present, and respond to customers and staff professionally
  • Adaptable and flexible to frequent shifts in direction
  • Natural leader who fosters teamwork and maintains a safe but fun team environment
  • Detail-oriented with the ability to focus on small details while understanding the bigger picture

Job Duties

  • Uphold and actively reinforce The Rocket Guest Service Expectation Model by ensuring that all team members consistently drive an exceptional guest experience
  • Be a Rocket Carwash expert
  • consistently serving as a role model to teammates by achieving goals and maintaining our customers as the primary focus
  • Utilize highly energetic and proactive measures to lead fellow team members in daily tasks, duties, and problem-solving to achieve goals
  • In collaboration with leadership, work alongside the team to provide daily guidance, motivation, and training
  • Represent the brand with the utmost integrity
  • Establish supportive and productive relationships with team members
  • Seek out feedback and proactively engage in opportunities for career development
  • Lead all aspects of the carwash when the General Manager and Assistant Manager are not working
  • Relay customer inquiries and issues to management while assisting in quick and timely resolutions
  • Maintain awareness and compliance with all safety regulations and policies
  • Proactively identify and report potential hazards or issues to leadership, working together to develop and implement effective solutions
  • Supervise and execute opening and closing procedures
  • Ensure all daily and weekly operational checklists are completed thoroughly and on time, maintaining high standards of cleanliness, safety, and efficiency across the site
  • Oversee cash and security management
  • Regularly review and provide feedback on processes and procedures
  • Uphold the dress and grooming standards, ensuring both your own appearance and that of the entire team reflects a clean and professional presentation
  • May be asked to perform basic to intermediate-level maintenance tasks
  • May be asked to perform basic to intermediate-level technology tasks
  • Perform other duties as assigned by leadership
  • Treats others with respect and dignity at all times

Job Criteria

Experience

No experience required


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