Shift Lead

Omaha, NE, USA|

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $17.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Medical

Dental

Vision

short-term disability

long-term disability

Life insurance

critical illness insurance

accident insurance

401(k)

PTO

Job Description

Rocket Carwash is an expanding leader in the carwash industry, known for its fast-paced, high-energy environments and commitment to developing industry-leading talent. With a presence growing nationwide, Rocket Carwash builds top-tier facilities and places a strong emphasis on training, promotion, and career advancement from within. The company prides itself on fostering a team culture that is energetic, positive, and customer-oriented, setting itself apart through exceptional guest service and operational excellence. Rocket Carwash is committed to investing in its employees both professionally and personally, creating opportunities that pave the way for long-term growth and success.

As a Shift Lead at Rocket Carwash, you will be an integral part of a dynamic team, taking on leadership responsibilities that drive both team performance and customer satisfaction. This role is perfect for individuals who aspire to develop their leadership skills in an exciting, supportive environment. You'll lead daily operations in the absence of the General Manager and Assistant Manager, ensuring that the team delivers an outstanding guest experience that aligns with Rocket's high standards. The Shift Lead role is not only about managing tasks but also about mentoring and motivating team members, building supportive relationships, and embodying the brand's values with integrity and enthusiasm.

Your role will involve ensuring compliance with safety regulations, completing operational procedures, managing cash and security, and maintaining a clean and professional environment. You'll be expected to act as a role model by meeting goals and setting an example for others, leading with energy, positivity, and a service-oriented mindset. Rocket Carwash offers full-time employment starting at $17.00 per hour, complemented by competitive sales-based earnings and a performance-driven bonus structure. With comprehensive benefits starting from day one of employment, including medical, dental, vision, and various types of insurance, this role offers both stability and growth potential within an innovative company that values its people.

Job Requirements

Supervisory experience
Available to work a full-time schedule, including weekends and varying shifts to meet the needs of a fast-paced business
Dependable with strong leadership and communication skills
Can problem-solve situations and provide sound resolution
People-oriented and enjoy interacting with team members and working on group projects
Ability to analyze written and verbal instructions
Ability to write, present, and respond to customers and staff members in a professional manner
Adaptable and flexible
This role can experience frequent shifts in direction
Natural leader who fosters teamwork and maintains a safe but fun team environment
Detail-oriented and able to focus on small details while understanding the bigger picture

Job Qualifications

Supervisory experience
Strong leadership and communication skills
Ability to problem-solve situations and provide sound resolution
People-oriented with an enjoyment of interacting with team members and working on group projects
Ability to analyze written and verbal instructions
Ability to write, present, and respond to customers and staff members in a professional manner
Adaptable and flexible to frequent shifts in direction
Natural leader who fosters teamwork and maintains a safe but fun team environment
Detail-oriented and able to focus on small details while understanding the bigger picture

Job Duties

Uphold and actively reinforce The Rocket Guest Service Expectation Model by ensuring that all team members consistently drive an exceptional guest experience
Be a Rocket Carwash expert
consistently serving as a role model to teammates by achieving goals and maintaining our customers as the primary focus
Utilize highly energetic and proactive measures to lead fellow team members in daily tasks, duties, and problem-solving to achieve goals
In collaboration with leadership, work alongside the team to provide daily guidance, motivation, and training
Represent the brand with the utmost integrity
Establish supportive and productive relationships with team members
Seek out feedback and proactively engage in opportunities for career development
Lead all aspects of the carwash when the General Manager and Assistant Manager are not working
Relay customer inquiries and issues to management while assisting in quick and timely resolutions
Maintain awareness and compliance with all safety regulations and policies
Proactively identify and report potential hazards or issues to leadership, working together to develop and implement effective solutions
Supervise and execute opening and closing procedures
Ensure all daily and weekly operational checklists are completed thoroughly and on time, maintaining high standards of cleanliness, safety, and efficiency across the site
Oversee cash and security management
Regularly review and provide feedback on processes and procedures
Uphold the dress and grooming standards, ensuring both your own appearance and that of the entire team reflects a clean and professional presentation
May be asked to perform basic to intermediate-level maintenance tasks
May be asked to perform basic to intermediate-level technology tasks
Perform other duties as assigned by leadership
Treats others with respect and dignity at all times