
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $12.50 - $15.50
Work Schedule
Day Shifts
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Employee assistance program
Career development opportunities
Job Description
Flynn Fitness is part of the Flynn Group, which has established itself as the largest franchise operator globally, managing and operating a diversified portfolio of restaurants and fitness centers under seven premier brands. These include iconic names such as Applebee's, Arby's, Panera Bread, Pizza Hut, Taco Bell, Wendy's, and the Planet Fitness franchise. As a leader in the hospitality and fitness industries, Flynn Group is dedicated to excellence, focusing on core values such as caring genuinely for people, playing like a champion, and winning as one team. At Flynn Fitness, the commitment extends beyond merely offering fitness facilities; it’s about creating a welcoming, judgment-free environment where every individual, regardless of background or fitness level, can feel comfortable and motivated to maintain an active lifestyle.
The Planet Fitness brand, part of the Flynn portfolio, prides itself on its unique atmosphere often described as a "Judgment Free Zone." This space encourages a diverse community where respect and acceptance are paramount, aiming to foster a sustainable, healthy lifestyle for members from all walks of life. The role of Shift Lead at Flynn Fitness is critical in maintaining this atmosphere, overseeing the daily operations during shifts and ensuring the highest levels of customer satisfaction, safety, and efficient team performance. This position reports directly to the General Manager and plays a leadership role by supervising team members, managing schedules, overseeing compliance with company policies, and actively resolving any issues that arise. Shift Leads contribute significantly to the club's energetic and inviting environment, ensuring it remains a safe and motivated space for both employees and members.
In this leadership role, the Shift Lead must demonstrate strong interpersonal and communication skills, coupled with solid problem-solving abilities to navigate and manage the dynamic challenges presented in a busy fitness facility. They are accountable for the organizational tasks necessary to keep the team functioning efficiently, including training new and existing employees, handling customer concerns, maintaining club cleanliness, and managing retail transactions accurately. Physical demands of the role include standing for long periods, walking extensively, and lifting weights up to 75 pounds, highlighting the physically active nature of this position.
This position offers candidates an opportunity to be part of a premier franchise with an inclusive company culture dedicated to community wellness and employee development. Candidates interested in joining Flynn Fitness as a Shift Lead will find a supportive and diverse work environment that promotes personal growth and professional success. Flynn Group values diversity, inclusivity, and accessibility, providing reasonable accommodations for individuals with disabilities throughout the hiring process. This role is vital for ensuring that Flynn Fitness continues to thrive as a premier fitness operator committed to an exceptional member and employee experience. Flynn Group also follows a strict Workplace Privacy Policy to uphold the highest standards of data protection and confidentiality for both employees and members.
The Planet Fitness brand, part of the Flynn portfolio, prides itself on its unique atmosphere often described as a "Judgment Free Zone." This space encourages a diverse community where respect and acceptance are paramount, aiming to foster a sustainable, healthy lifestyle for members from all walks of life. The role of Shift Lead at Flynn Fitness is critical in maintaining this atmosphere, overseeing the daily operations during shifts and ensuring the highest levels of customer satisfaction, safety, and efficient team performance. This position reports directly to the General Manager and plays a leadership role by supervising team members, managing schedules, overseeing compliance with company policies, and actively resolving any issues that arise. Shift Leads contribute significantly to the club's energetic and inviting environment, ensuring it remains a safe and motivated space for both employees and members.
In this leadership role, the Shift Lead must demonstrate strong interpersonal and communication skills, coupled with solid problem-solving abilities to navigate and manage the dynamic challenges presented in a busy fitness facility. They are accountable for the organizational tasks necessary to keep the team functioning efficiently, including training new and existing employees, handling customer concerns, maintaining club cleanliness, and managing retail transactions accurately. Physical demands of the role include standing for long periods, walking extensively, and lifting weights up to 75 pounds, highlighting the physically active nature of this position.
This position offers candidates an opportunity to be part of a premier franchise with an inclusive company culture dedicated to community wellness and employee development. Candidates interested in joining Flynn Fitness as a Shift Lead will find a supportive and diverse work environment that promotes personal growth and professional success. Flynn Group values diversity, inclusivity, and accessibility, providing reasonable accommodations for individuals with disabilities throughout the hiring process. This role is vital for ensuring that Flynn Fitness continues to thrive as a premier fitness operator committed to an exceptional member and employee experience. Flynn Group also follows a strict Workplace Privacy Policy to uphold the highest standards of data protection and confidentiality for both employees and members.
Job Requirements
- High school diploma or equivalent
- prior experience in customer service or supervisory roles preferred
- ability to stand for extended periods during shifts
- ability to lift and carry items up to 75 pounds
- strong communication skills
- ability to manage and motivate a team
- commitment to upholding company values and policies
- authorized to work in the country of employment
Job Qualifications
- Strong customer service skills
- excellent interpersonal and communication abilities
- problem-solving skills
- previous leadership or supervisory experience preferred
- ability to work in a fast-paced environment
- knowledge of safety and compliance standards relevant to fitness centers
- willingness to engage physically in tasks such as standing for long periods and lifting
- basic proficiency with retail transaction systems
Job Duties
- Organizing shift schedules for team members
- monitoring attendance, tardiness, and time off
- assigning duties to specific employees based on role and skills
- supervising employees and assisting with tasks as necessary
- supervise performance and sharing feedback with both upper management and team members
- training new and current team members on tasks
- handling customer issues and managing conflicts
- adhering to company policies and health, safety and employment standards
- upholding integrity and security with member documents and sensitive information always
- managing club cleanliness and maintenance to ensure all aspects of the club are in like new condition
- execute retail transactions with accuracy and drive sales goals in compliance with our PCI policy
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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