Shift Lead

Chicago, IL, USA|Onsite

Job Overview

Employment Type

Part-time

Work Schedule

Day Shifts

Night Shifts

Benefits

flexible schedule

employee discount

Training and Development

Positive work environment

team-oriented culture

Job Description

Sandwich Kings, LLC is a well-established restaurant company known for its commitment to delivering high-quality dining experiences and exceptional customer service. Located at 174 North Wabash Avenue in Chicago, Illinois, Sandwich Kings prides itself on cultivating a welcoming atmosphere for both its guests and team members. The company operates in the highly competitive restaurant industry and focuses on ensuring consistency, quality, and customer satisfaction in every aspect of its operations. As a respected participant in the local food scene, Sandwich Kings is dedicated to providing not only delicious menu items but also a positive work environment characterized by teamwork, efficiency, and personal growth.

The role of Shift Lead at Sandwich Kings, LLC is a critical position within the restaurant, offering part-time employment opportunities with shifts available throughout the day, including first (day), second (afternoon), and third (night). This position reports directly to the General Manager or Assistant Manager and is designed for candidates passionate about leadership, team coordination, and operational excellence. The Shift Lead is responsible for overseeing the daily functions of the restaurant during their shifts, ensuring that all activities align with the company’s goals and values while maintaining profitable operation.

The Shift Lead plays a vital leadership role by delegating duties, managing labor costs, and maintaining operational standards such as sanitation, safety, and inventory control. They serve as role models by preparing menu items according to Capriotti’s standards for quality, consistency, and timeliness. Additionally, the Shift Lead creates a positive work environment that motivates team members, fosters cooperation, and upholds guest satisfaction. This role demands proficiency in all areas of shop operations, enabling the Shift Lead to assist wherever needed efficiently. Physical demands include the ability to handle tasks in varying temperature conditions, as well as moving and balancing moderate weights.

Flexible scheduling is a notable advantage of the Shift Lead role, suited for individuals who can work evenings and weekends, adapting to the restaurant's dynamic needs. The position emphasizes excellent guest service skills, a strong work ethic, and the ability to communicate effectively with team members to keep everyone informed and aligned. Candidates will benefit from previous supervisory experience and a background in hospitality but the company welcomes motivated individuals ready to grow within the industry. Sandwich Kings offers a collaborative team environment where leadership, integrity, and operational knowledge are highly valued, making the Shift Lead role an excellent opportunity for career advancement in the restaurant sector.

Job Requirements

High school diploma or equivalency required
previous supervisory and hospitality industry experience preferred
at least 18 years of age
ability to withstand work conditions in temperatures from 0F to 100F
ability to move throughout the restaurant for extended periods
capable of moving 50 pounds for a distance of up to 10 feet
ability to balance and move up to 25 pounds for distances of up to 50 feet
must demonstrate excellent guest service skills
ability to take direction and delegate responsibilities
ability to work in a fast-paced environment
team oriented, adaptable, dependable, and strong work ethic
ability to communicate effectively
flexible schedule including nights and weekends

Job Qualifications

High school diploma or equivalency
college coursework or degree preferred
previous supervisory and hospitality industry experience preferred
excellent guest service skills
ability to take direction and delegate responsibilities
ability to work in a fast-paced environment
team oriented, adaptable, dependable, and strong work ethic
ability to communicate effectively
flexible schedule including nights and weekends
proven track record of success as a team member

Job Duties

Delegate duties and fairly assign specific tasks to ensure team members are prepared for guests
contributes to a team environment by recognizing and reinforcing individual and team accomplishments
follow inventory control procedures and guidelines
follow all Capriotti’s procedures and operational policies including cash handling, sanitation, and safety/security
assist with labor management costs
act with integrity, honesty, and knowledge to promote Capriotti’s values and culture
demonstrate proficiency in all areas of shop operations to assist where needed
maintain cleanliness and organization throughout the shop including dining room, restrooms, cold stations, grill and prep areas
work as a team to prepare for each shift
manage time effectively while meeting all job responsibilities
maintain a positive work environment for team members and guests
greet guests to make them feel welcome and comfortable
prepare and role model all Capriotti’s menu items according to standards
oversee food quality production of others
follow sanitation and safety procedures including knife handling and kitchen equipment
maintain regular and consistent attendance and punctuality