Shift Lead

Crumbl Cookies is a rapidly growing bakery franchise that specializes in gourmet cookies with a rotating weekly menu to delight customers with fresh and unique flavors. Founded in 2017 in Logan, Utah, Crumbl began with two cousins driven by a big dream and fueled by a passion for creating the perfect chocolate chip cookie. Their innovative approach, inspired by A/B testing from the software industry, involved countless experiments in ingredients and baking techniques to develop what they believe to be the world’s best cookies. Today, Crumbl has expanded nationwide with over 75 locations across 11 states, delivering a unique open-kitchen experience where customers can watch their team bake and prepare cookies in real time. The company prides itself on high-quality products, excellent customer service, and a fun, dynamic work environment that fosters growth and creativity. Crumbl offers convenient options for ordering through local delivery, curbside pickup, and nationwide shipping, making it easy for customers to enjoy their sweet treats anywhere.

The role of Shift Lead at Crumbl Cookies presents an exciting opportunity for motivated individuals passionate about baking and customer satisfaction. This position involves leading a team of 6 to 12 bakers during early morning, day, evening, or closing shifts, ensuring smooth operations and high-quality service. Whether you have prior experience in food service or are new to the industry, Crumbl welcomes enthusiastic candidates ready to learn and grow, providing personalized training and a strong support network. Shift Leads are expected to drive performance, manage customer satisfaction, and maintain clear communication with their team to uphold Crumbl’s standard of excellence. The company offers competitive hourly pay ranging from $13.00 to $14.00, plus tips that typically add an extra $3.00 to $6.00 per hour, reflecting their commitment to rewarding dedication and results.