Shift Lead

Wilmington, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and Development

flexible schedule

Career advancement opportunities

Job Description

Justico Inc. is a well-established company dedicated to delivering exceptional hospitality and customer service. Located in Wilmington, TX, Justico Inc. operates within the fast-paced food service industry, committed to maintaining the highest standards of quality, cleanliness, and guest satisfaction. The company values teamwork, integrity, and a positive work environment, continually striving to exceed guest expectations through outstanding service and operational excellence. As a full-time employer, Justico Inc. offers rewarding career opportunities with a focus on professional growth and development within its team-oriented culture.

The role of Shift Lead at Justico Inc. is a pivotal position responsible for supporting the General Manager and Assistant Manager in driving profitability and adherence to the company's values and goals. The Shift Lead leads operational efforts during their assigned shifts, ensuring that both team members and guests experience a clean, safe, and welcoming environment. This leadership role requires a blend of supervisory skills, hands-on experience in food preparation and service, and the ability to maintain operational standards under pressure. The Shift Lead delegates tasks fairly, manages labor costs, oversees inventory control, and enforces policies related to cash handling, sanitation, and safety. They also play a critical role in fostering a team atmosphere by recognizing achievements and maintaining effective communication. The position demands proficiency in shop operations and a commitment to upholding Capriotti’s strict quality standards. Working as a Shift Lead means being adaptable, dependable, and skilled at managing time efficiently while delivering excellent guest service and maintaining operational excellence throughout every shift. This full-time position, located in Wilmington, TX, generally involves day shifts and requires a flexible schedule that may include nights and weekends. Candidates will find this opportunity ideal for those looking to advance their leadership skills in a dynamic restaurant environment focused on quality, consistency, and exceptional guest experiences.

Job Requirements

At least 18 years of age
Ability to withstand work conditions in temperatures of 0F or less and up to 100F
Ability to move throughout the restaurant for extended periods
Ability to move 50 pounds for a distance of up to 10 feet
Ability to balance and move up to 25 pounds for distances of up to 50 feet
High school diploma or equivalency
Previous supervisory experience preferred
Must be dependable and punctual

Job Qualifications

High school diploma or equivalency
College coursework or degree preferred
Previous supervisory and hospitality industry experience preferred
Proven track record of success as a team member
Excellent guest service skills
Ability to work in a fast-paced environment
Team oriented, adaptable, dependable, and strong work ethic
Effective communication skills to keep all team members informed
Flexible schedule including possible nights and weekends
Ability to follow direction and delegate responsibilities

Job Duties

Delegate duties and fairly assign specific tasks to ensure team members are prepared for our guests
Contribute to a team environment by recognizing and reinforcing individual and team accomplishments
Follow inventory control procedures and guidelines
Follow all Capriotti’s procedures and operational policies including cash handling, sanitation and safety/security to ensure safety of all team members and guests during each shift
Assist with labor management costs
Act with integrity, honesty and knowledge to promote the Capriotti’s values and culture
Demonstrate proficiency in all areas of shop operations to assist where needed during assigned shift
Maintain cleanliness and organization throughout the shop and ensure proper setup and breakdown of all areas including dining room, restrooms, cold stations, grill and prep areas
Work as a team to prepare for each shift
Manage time effectively while meeting all job responsibilities
Maintain a positive work environment for team members and guests during each shift
Greet guests to make them feel welcome and comfortable
Prepare and role model all Capriotti’s menu items according to Capriotti’s standards for quality, consistency and timeliness
Oversee food quality production of others for quality and standards
Follow sanitation and safety procedures including knife handling and kitchen equipment
Maintain regular and consistent attendance and punctuality