Shift Lead

Denver, CO, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Benefits

Referral Bonus

Tuition Assistance

Full time and part time opportunities

flexible scheduling

competitive pay

Paid Time Off

Opportunities for advancement

meal discounts

Medical insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Job Description

Wendy's is a globally recognized fast-food restaurant chain known for its quality food offerings and exceptional customer service. Established in 1969, Wendy's has grown to become one of the largest and most beloved quick-service restaurants worldwide, with a commitment to fresh ingredients and a customer-centric approach. Wendy's operates with a focus on delivering a memorable dining experience through efficient restaurant management and superior team collaboration. The company values integrity, accountability, and leadership development, striving to foster a positive and productive work environment for its employees.

The role of a Supervisor at Wendy's is integral to the operational success of the restaurant. Working closely with the General Manager (GM), the Supervisor provides essential guidance and leadership to the crew, ensuring that all daily activities align with the brand's standards and operational goals. This position demands a hands-on leader who is ready to step in wherever necessary, demonstrating flexibility and commitment. The Supervisor is expected to communicate effectively not only with employees but also with management and guests, fostering an environment where everyone feels valued and motivated. Responsibilities include managing specific areas of the restaurant during shifts, overseeing staffing, managing break times, training new team members, and handling customer complaints with professionalism and tact. The Supervisor also plays a crucial role in maintaining quality and cleanliness standards, ensuring that every customer receives an exceptional dining experience.

Beyond day-to-day supervision, the role requires overseeing cash accountability reports to maintain financial accuracy and reporting any significant issues promptly to the GM. The position requires working various shifts, including mornings, evenings, weekends, and holidays, emphasizing the need for reliability and flexibility. Wendy's also highlights the importance of leading by example and involving the GM in leadership duties as appropriate. The Supervisor role is both dynamic and rewarding, offering opportunities for advancement within the company, supported by training programs and a culture that encourages growth and teamwork. By joining Wendy's as a Supervisor, candidates become part of a respected team dedicated to excellence and operational success in a fast-paced, customer-focused environment.

Job Requirements

1-2 years restaurant leadership/management experience
Restaurant industry experience preferred
Culinary experience strongly preferred
Knowledge and understanding of relevant food safety and sanitation laws, principles, procedures, and practices
Experience teaching, coaching and training adults in a variety of environments and situations
Proven ability to partner with and influence all levels of an organization
Strong writing, verbal communication and presentation skills
Ability to coach and motivate others to achieve departmental and company goals
Ability to delegate and demonstrate leadership courage
Excellent interpersonal skills with the ability to negotiate and influence
Places a value on diversity and shows respect for and openness to others’ backgrounds and ideas
Strong organizational skills with proven ability to manage multiple priorities and large projects
Ability to handle high stress situations, ambiguity and changing priorities
Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling
Must be able to work with Fresquez menu products as well as work around potentially hazardous chemicals
Good PC competency such as the ability to use Microsoft Office Suite and other related software
Excellent listening skills
Professional behavior that contributes to creating an environment of respect and professionalism
Ability to maintain confidentiality
Effective organizational and time management skills
Ability to work in a fast-pace in an effective manner
Ability to work under pressure and to be flexible and adept to varying and changing demands
Effective and friendly interpersonal communication and interpersonal skills with internal and external customers

Job Qualifications

Experience in cash control/security procedures
Ability to multi-task and quickly prioritize tasks
Ability to handle high stress situations, ambiguity, and changing priorities
Good independent judgment/decision making skills
Excellent communication and problem-solving skills
Exceptional internal and external customer service and employee relation skills
Must be dependable, reliable, and motivated
Proficient Word, Excel, PowerPoint and internet skills
1-2 years restaurant leadership/management experience
Knowledge and understanding of relevant food safety and sanitation laws, principles, procedures, and practices
Experience teaching, coaching, and training adults in a variety of environments and situations
Proven ability to partner with and influence all levels of an organization
Strong writing, verbal communication, and presentation skills
Ability to coach and motivate others to achieve departmental and company goals
Ability to delegate and demonstrate leadership courage
Excellent interpersonal skills with the ability to negotiate and influence
Places a value on diversity and shows respect for and openness to others’ backgrounds and ideas
Strong organizational skills with proven ability to manage multiple priorities and large projects
Ability to handle high stress situations, ambiguity, and changing priorities
Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling
Good PC competency such as the ability to use Microsoft Office Suite
Excellent listening skills
Professional behavior that contributes to creating an environment of respect and professionalism
Ability to maintain confidentiality
Effective organizational and time management skills
Ability to work in a fast-paced effective manner
Ability to work under pressure and be flexible and adept to varying and changing demands
Effective and friendly interpersonal communication skills with internal and external customers

Job Duties

Assist in the management of specific areas of restaurant during scheduled shifts
Ensure that restaurant is properly organized and staffed as designated by schedule
Oversee break rotation and delegation of tasks during both peak and non-peak periods
Train new crew members in their area of responsibility
Ensures service in all areas meets Fresquez standards for quality and cleanliness
Handle minor customer complaints, taking prompt and appropriate action to resolve problem and make determination when to report to management team on more serious complaints
Responsible for timely and accurate completion of all cash accountability reports on assigned shift
Informs general manager promptly of all problems or unusual matters of significance
Perform other duties and responsibilities as requested by the Fresquez management team, as needed
Work a variety of shifts including mornings, days, evenings, holidays and weekends
Must be able to work with open availability Mon-Sun from early AM to closing
Performs other related duties as required and/or assigned