Shift Lead

Flynn Fitness is a distinguished brand under the Flynn Group umbrella, recognized as the largest franchise operator worldwide. Flynn Group proudly owns and manages a diverse collection of iconic restaurant and fitness brands such as Applebee's, Arby's, Panera Bread, Pizza Hut, Taco Bell, Wendy's, and Planet Fitness. This extensive portfolio highlights the group's commitment to excellence and leadership within each market sector they serve. Flynn Group strives to be the premier operator within each brand it manages by adhering to its core values: Care Genuinely for People, Play Like a Champion, and Win as One. These values not only foster a positive work environment but also drive the company’s success and growth across its ventures.

Planet Fitness, one of the flagship brands within the Flynn Group, champions a unique, inclusive environment famously dubbed the Judgement Free Zone. This environment is designed to welcome everyone, regardless of fitness level or experience, promoting a supportive atmosphere that encourages all members to pursue a healthier lifestyle. Planet Fitness emphasizes that fitness equipment and training resources are merely tools—accessible to anyone aiming to build an active and lasting lifestyle. The brand continuously evolves and educates its team to nurture a safe, energetic, and respectful ambiance where all members feel accepted and valued.

As a Shift Lead at Flynn Fitness, you will play a pivotal role in maintaining this high-standard environment. Reporting directly to the General Manager, the Shift Lead supervises and supports coworkers throughout their shifts, ensuring compliance with company policies and safety regulations. Managing team dynamics effectively is critical in upholding the club’s high performance, quality standards, and the welcoming culture Planet Fitness is known for. Your leadership will help foster a vibrant, energetic atmosphere within the Judgement Free Zone, making every customer’s visit enjoyable and productive.

Key responsibilities include organizing shift schedules, monitoring attendance and punctuality, assigning tasks aligned with employees’ skills, and providing hands-on supervision. You'll be pivotal in training new hires and offering continuous coaching to current team members, ensuring everyone performs at their best. Furthermore, handling customer concerns promptly and managing conflicts diplomatically contribute to sustaining excellent customer service standards.

The role also demands vigilance in upholding health, safety, and employment standards, protecting member information with utmost integrity, and maintaining the physical cleanliness and maintenance of the club. The Shift Lead will also be involved in executing retail transactions accurately, promoting club sales goals, and adhering to PCI compliance policies.

Physically, this position requires the ability to stand for long durations, move throughout the facility frequently, and lift or carry items weighing up to 75 pounds. Flexibility for tasks involving bending, reaching, and kneeling is essential, alongside comfort working amidst the ambient noise and activity of a busy fitness center. Safety is paramount, and appropriate protocols and protective gear will be provided when handling cleaning products or other potentially hazardous materials.

Joining Flynn Fitness as a Shift Lead means becoming a crucial part of a globally renowned company that values diversity, teamwork, and personal growth. This position offers a meaningful opportunity to lead within an influential brand committed to promoting health and wellness in communities everywhere. Flynn Group is proud to be an equal opportunity employer, dedicated to inclusivity and accessibility throughout the employment process, ensuring all candidates receive necessary accommodations and supports.