Five Guys logo

Shift Lead - 1931

Job Overview

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Employment Type

Hourly
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Compensation

Hourly
Exact $16.00
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Benefits

Dental Insurance
Health Insurance
Vision Insurance

Job Description

Five Guys is a leading fast-casual restaurant chain recognized for its commitment to quality, service, and customer satisfaction. Established with a simple philosophy focused on serving great burgers and fries in a clean and welcoming environment, Five Guys has developed a reputation for excellence in the dining industry. The company prides itself on using fresh ingredients and maintaining high standards of food safety and quality. As a brand, Five Guys promotes a unique culture where teamwork, ownership, and having fun are essential components of the work environment. This combination has made it a preferred employer and a favorite dining destination for customers around the world.

The role of Shift Leader at Five Guys is an exciting opportunity for individuals seeking to develop their leadership skills in a vibrant and fast-paced work setting. The position offers a competitive hourly wage of $16.00, with the potential for tips and bonuses through the innovative Secret Shopper program. The Shift Leader is responsible for leading by example and inspiring crew members to uphold the company’s high standards in food preparation, service, and cleanliness. This role is a stepping stone to management, providing valuable experience and growth potential within the company.

As a Shift Leader, you will oversee daily restaurant operations during your shift, ensuring that every customer enjoys an outstanding dining experience. You will be critical in mentoring and training crew members, fostering a team spirit, and creating a workplace culture that balances professionalism with fun. Additionally, you will actively participate in maintaining food safety protocols and quality control, making certain that the restaurant environment meets Five Guys’ rigorous standards. The bonus program connected to the Secret Shopper evaluations presents a unique opportunity to reward employees for their dedication and excellence.

Working as a Shift Leader at Five Guys means being part of a passionate and committed team that values diversity, equal opportunity, and continual growth. The company is dedicated to providing its staff with competitive compensation, benefits, and opportunities for advancement. Benefits include free meals during shifts, 401(k) retirement options, and medical, dental, and vision coverage for eligible employees. The company's commitment to equal employment opportunity and increasing diversity is foundational to its culture, ensuring a supportive and inclusive atmosphere for all team members.

In summary, this role is ideal for self-starters who are driven by a desire to manage and lead a team while enjoying a fun and dynamic work environment. It combines the excitement of a fast-paced restaurant setting with the opportunity to grow professionally in a respected and supportive company.

Job Requirements

  • High school diploma or equivalent
  • Prior experience in restaurant or food service
  • Ability to work flexible hours including nights and weekends
  • Must be authorized to work in the United States
  • Ability to stand for extended periods
  • Excellent communication skills
  • Reliable and punctual

Job Qualifications

  • Previous experience in a leadership role within the food service industry preferred
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced, high-energy environment
  • Knowledge of food safety standards and procedures
  • Demonstrated ability to lead and motivate a team
  • Positive attitude with a focus on customer satisfaction
  • Basic math skills and cash handling experience

Job Duties

  • Provide leadership and expertise to restaurant teams to deliver exceptional customer service
  • Set the example and mentor crew members on maintaining high standards
  • Oversee daily operations during shifts ensuring cleanliness and food quality
  • Implement food safety protocols and maintain restaurant hygiene
  • Participate in the Secret Shopper bonus program by upholding company standards
  • Train new employees and support continuous team development
  • Manage and resolve customer service issues effectively

Job Criteria

Experience

Entry Level (1-2 years)


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