Five Guys logo

Shift Lead - 1729

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Exact $19.00
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Work Schedule

Flexible
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Benefits

competitive pay
Tips
bonus program
Free Meals
401(k) Plan
Medical insurance
Dental Insurance
Vision Insurance

Job Description

Five Guys is a leading fast-casual restaurant chain known for its commitment to quality and customer service. Founded on the philosophy of crafting great burgers and fries in a clean environment run by friendly staff, Five Guys has grown into a beloved brand that emphasizes fresh ingredients, high standards, and an enjoyable dining experience. The company fosters an inclusive work culture where teamwork and passion for food come together to create engaging and rewarding careers for individuals who are dedicated to excellence. With a focus on enabling employees to take ownership of their work and develop professionally, Five Guys offers a dynamic and supportive environment ideal for career growth, especially in leadership roles.\n\nThe Shift Leader position at Five Guys is a pivotal role that blends leadership, hands-on management, and a passion for delivering outstanding customer service. Shift Leaders guide and inspire the restaurant team daily by setting examples and teaching crew members to maintain the company's high standards. Leadership responsibilities extend beyond managing workflow to include upholding food quality and safety, motivating team members, and ensuring each guest interaction is positive and memorable. This role is ideal for a self-starter eager to take the next step in their career toward management and looking for an environment that values fun as much as professionalism.\n\nCompensation for this position includes a competitive hourly wage of $19.00 plus tips and bonuses, with a unique bonus program called Secret Shopper that rewards the team for exemplary standards and service. Five Guys also offers competitive benefits, including 401(k), medical, dental, and vision plans, along with free meals during shifts. Employees enjoy working in a fast-paced, high-energy atmosphere that values food quality, food safety, and a friendly work culture where people can thrive and have fun. This opportunity is perfect for individuals passionate about the restaurant business who wish to grow within an established company known for its dedication to employees and customers alike.

Job Requirements

  • High school diploma or equivalent
  • Previous leadership experience in food service or retail
  • Ability to work flexible hours including nights, weekends, and holidays
  • Willingness to participate in the Secret Shopper bonus program
  • Commitment to maintaining food safety and quality standards
  • Ability to handle stressful situations calmly
  • Strong teamwork and communication skills

Job Qualifications

  • Previous experience in a restaurant or retail leadership role
  • Strong interpersonal and communication skills
  • Ability to work in a fast-paced environment
  • Commitment to upholding high food safety and quality standards
  • Basic math skills for handling cash and tips
  • Ability to motivate and lead a diverse team
  • High school diploma or equivalent

Job Duties

  • Provide leadership and guidance to restaurant teams to deliver exceptional customer service
  • Maintain high standards of food quality and safety
  • Train and coach crew members on operational procedures and company policies
  • Manage restaurant operations during shifts to ensure efficiency and customer satisfaction
  • Participate in the Secret Shopper program to uphold company standards and qualify for bonuses
  • Resolve customer concerns in a professional and timely manner
  • Support team morale and foster a positive work environment

Job Criteria

Experience

Entry Level (1-2 years)


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