Shift Lead - 1172

Five Guys is a renowned fast-casual restaurant chain known for its commitment to quality, consistency, and exceptional customer service. Established with a focus on delivering fresh, made-to-order burgers and fries, Five Guys has grown exponentially, creating a strong brand presence with a loyal customer base across numerous locations worldwide. The company prides itself not only on its delicious food but also on fostering a positive work culture that emphasizes teamwork, growth opportunities, and leadership development. As a restaurant operator, Five Guys maintains high standards in food safety, cleanliness, and customer satisfaction, making it a leading choice for both customers and those seeking employment in the restaurant industry.

The role of a Shift Leader at Five Guys is vital to the restaurant's daily operations and overall success. This position goes beyond simple supervision – it is a hands-on leadership role where the Shift Leader actively participates in every aspect of service and team management. Shift Leaders are responsible for guiding crew members through their shifts, ensuring that all stations including cashiering, grilling, preparation, and dining room duties are covered efficiently. They lead by example, stepping into different roles as needed to maintain smooth, fast, and friendly service.

Working as a Shift Leader means being the cornerstone of the operation when management is not present. They take charge of the shift, managing tasks such as coordinating breaks, handling cash, completing closing reports, and maintaining the cleanliness and safety of the restaurant. Coaching, supporting, and motivating team members to perform at their best is a key part of this role, as is helping to train new employees and build a strong, positive work culture.

The position is designed for individuals who thrive in fast-paced environments and who are passionate about working with people. It offers a unique opportunity to gain valuable leadership experience with a clear path for career advancement – many Shift Leaders move on to roles such as Assistant Manager and General Manager within the company. The pay starts at $20.50 to $22.00 per hour, with additional earnings from tips and bonuses, making it a competitive and rewarding job.

A successful Shift Leader at Five Guys will have 1 to 2 years of experience in the restaurant, retail, or hospitality sectors, with leadership experience preferred. They possess strong communication skills, a team-first mindset, and a hands-on approach to leadership. The ability to remain calm and make effective decisions under pressure is essential. Comfort with basic math and familiarity with POS systems are also important for managing transactions and shift tasks efficiently.

This role is physically engaging – Shift Leaders are on their feet, actively involved, working around hot kitchen equipment, and handling supplies as needed. Food safety certification, such as ServSafe, is preferred to ensure consistent adherence to health standards.

Five Guys fosters an inclusive environment committed to equal employment opportunities for all, actively encouraging diversity in its workforce. Joining the Five Guys team means becoming part of a brand that values quality, teamwork, and consistent delivery of outstanding guest experiences. With real growth opportunities, a fast-paced and energetic team environment, and the chance to build hands-on leadership skills every shift, this role is perfect for those ready to lead and make a difference every day.