Shift Lead - 0544

Five Guys Operations LLC is a renowned fast-casual restaurant chain specializing in high-quality burgers and fries. Known for its fresh, made-to-order food, Five Guys has become a favorite for customers seeking a laid-back yet vibrant dining experience. Established with a commitment to quality and customer satisfaction, Five Guys emphasizes a team-centric culture where every employee plays a crucial role in delivering an exceptional guest experience. As a workplace, Five Guys offers an engaging environment that values hard work, integrity, and teamwork, providing employees with real opportunities for advancement within the company.

The Shift Leader position at Five Guys represents a vital role that goes beyond typical supervisory duties. Shift Leaders are essential on-the-ground leaders who actively participate in all aspects of restaurant operations. This role requires someone who thrives in a busy, fast-paced environment, enjoys working closely with fellow team members, and is passionate about maintaining the highest standards of service and quality. Shift Leaders set the tone and pace for every shift, ensuring that the restaurant runs smoothly and that guests leave impressed.

Compensation for this role starts at $18.00 per hour, complemented by tips and bonus opportunities that reward outstanding performance. Employment in this position offers an excellent pathway for career growth, with many leaders advancing to Assistant and General Manager roles. The role requires a hands-on approach, where leaders actively engage in station work, including cashier tasks, grill, prep, fries, and dining room operations. This multi-faceted leadership ensures that the team remains cohesive, motivated, and efficient.

Beyond managing shift operations, Shift Leaders are responsible for coaching and supporting crew members, helping with training new staff, and cultivating a positive and productive workplace culture. Maintaining cleanliness, safety, and adherence to brand standards also falls under their purview, ensuring the restaurant's environment is always welcoming and up to company expectations. Additional duties include managing shift-specific tasks such as break schedules, cash handling, and closing reports, all vital for seamless daily operations.

This role demands strong leadership qualities, communication skills, and the ability to make calm, effective decisions under pressure. A team-first mindset and enthusiasm for leading by example are essential, as is comfort with basic math and using point-of-sale systems. Preferred candidates bring one to two years of experience in restaurant, retail, or hospitality settings, with leadership experience viewed favorably. While food safety certification such as ServSafe is preferred, it is not mandatory but encourages adherence to proper safety standards.

Working at Five Guys means joining a fast-paced, energetic team environment where growth and development are encouraged. Shift Leaders gain invaluable hands-on leadership experience every shift while being part of a brand that prioritizes quality, consistency, and teamwork. The physical nature of the job requires being on your feet and active throughout the shift, with exposure to hot kitchen equipment and the ability to handle supplies effectively. This role is not just a job but a career opportunity with a company that values equal employment opportunities and fosters diversity, inclusion, and equal representation across all levels.