Five Guys logo

Shift Lead - 0512

Job Overview

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Employment Type

Full-time
Part-time
Hourly
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Compensation

Hourly
Range $18.00 - $1.00
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Work Schedule

Flexible
Day Shifts
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Benefits

Dental Insurance
Health Insurance
Vision Insurance

Job Description

Five Guys is a renowned fast-casual restaurant chain known for its commitment to delivering high-quality burgers and fries in a clean, friendly environment. Founded with a philosophy centered around delicious food and exceptional customer service, Five Guys has grown into a nationally recognized brand with a passionate workforce dedicated to upholding its standards. The company prides itself on using fresh ingredients and maintaining a kitchen culture that values both food safety and a fun atmosphere. Employees at Five Guys enjoy a workplace where they are encouraged to take ownership of their roles, contribute meaningfully to team success, and have opportunities for professional growth within a supportive community. This culture fosters an energetic environment where teamwork and respect are prioritized alongside operational excellence.

The Shift Leader role at Five Guys is a dynamic position that offers both leadership opportunities and hands-on experience in restaurant operations. Shift Leaders play a critical role in shaping the customer experience by setting a positive example for crew members through their leadership, expertise, and dedication to quality. They are responsible for maintaining high standards throughout their shifts, ensuring food safety, and driving customer satisfaction. Moreover, the position provides involvement in a unique incentive program known as the Secret Shopper program, which rewards teams with cash bonuses for consistently delivering outstanding service and maintaining the restaurant's high standards. This role is ideal for self-starters who are passionate about the food industry, ready to take on responsibility, and eager to advance their careers towards management. The position offers a competitive starting pay of $18.00 per hour, supplemented with tips and potential bonuses, making it a rewarding stepping stone for anyone aspiring to grow within the hospitality sector.

Working at Five Guys as a Shift Leader also means being part of a culture that balances serious commitment to food quality and safety with a lighthearted, enjoyable work environment. Employees benefit from fast-paced, high-energy shifts that keep the workday engaging and exciting. The company also supports its staff with benefits such as free meals during shifts, medical, dental, and vision coverage options subject to eligibility, and a 401(k) retirement plan. Combined with opportunities to work alongside high-quality food products and focus on personal development, this role delivers a comprehensive career experience. Five Guys is committed to equal employment opportunities and actively seeks to increase diversity within its teams, valuing the unique perspectives and contributions of all employees. This inclusive approach enhances the workplace culture and supports the company’s long-term success and reputation.

Job Requirements

  • High school diploma or equivalent
  • Proven leadership experience in a restaurant or hospitality setting
  • Ability to work flexible hours including evenings, weekends, and holidays
  • Strong communication and interpersonal skills
  • Capability to motivate and manage teams
  • Basic computer skills for scheduling and reporting
  • Commitment to delivering quality customer service

Job Qualifications

  • High school diploma or equivalent
  • Previous experience in a fast-paced restaurant environment preferred
  • Strong leadership and communication skills
  • Ability to work in a team-oriented environment
  • Basic knowledge of food safety standards
  • Problem-solving skills and attention to detail
  • Flexibility to work various shifts including weekends and holidays

Job Duties

  • Provide leadership and guidance to restaurant crew members
  • Maintain high standards of food quality and safety
  • Oversee daily restaurant operations during shifts
  • Support team in delivering exceptional customer service
  • Participate in the Secret Shopper bonus program by ensuring outstanding dining experiences
  • Assist in training new employees
  • Manage shift scheduling and workflow to optimize efficiency

Job Criteria

Experience

Entry Level (1-2 years)


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