Shift Lead - 0416

Five Guys is a prominent fast-casual restaurant chain renowned for its fresh, made-to-order burgers, hand-cut fries, and a focus on quality ingredients and exceptional customer service. Established in 1986, Five Guys has grown exponentially across the United States and internationally, becoming a favorite destination for burger enthusiasts looking for a consistent and satisfying dining experience. As a brand, Five Guys emphasizes a strong culture of teamwork, customer satisfaction, and operational excellence in its restaurants. The company is committed to providing equal employment opportunities and values diversity and inclusion in its workforce. The position offered is at one of Five Guys' vibrant restaurant locations, where employees are empowered to contribute meaningfully to the guest experience and the overall success of the establishment.

The role of Shift Leader at Five Guys is a dynamic leadership position that requires hands-on involvement, a passion for working with people, and the ability to thrive in a fast-paced environment. Shift Leaders at Five Guys are not merely supervisors; they lead by example, stepping in wherever necessary to ensure smooth shift operations when higher management is not on-site. This includes multitasking across various positions such as cashier duties, grill operation, food preparation, and customer service areas. The Shift Leader ensures that every guest receives fast, accurate, and friendly service, creating an inviting atmosphere that encourages customer loyalty and satisfaction. This position provides an excellent opportunity for individuals looking to advance their careers in the restaurant industry, as it builds foundational leadership skills, team management experience, and operational knowledge essential to roles such as Assistant Manager or General Manager.

This role offers a starting pay of $14.50 per hour, coupled with tips and bonuses, reflecting the company's commitment to rewarding employees fairly for their contributions. As a Shift Leader, you will also play a key role in fostering a positive work culture by coaching, supporting, and motivating team members to perform at their best. You will participate in onboarding new crew members, helping to shape a cohesive and enthusiastic team. Maintaining cleanliness, safety, and adherence to brand standards within the restaurant is a critical part of the role, as is managing operational tasks including break scheduling, cash handling, and shift reporting.

Working at Five Guys means being part of a fast-moving, energetic environment where active engagement and physical activity are part of every shift. Employees regularly work around hot kitchen equipment, maintain a physically active presence throughout their shift, and handle supplies as needed. A preferred qualification for this role is a food safety certification, such as ServSafe, emphasizing the company’s dedication to high safety standards in food handling.

Five Guys values leaders who are proactive and lead by example, embracing a team-first mindset with strong communication and decision-making skills under pressure. Basic math skills and familiarity with point-of-sale (POS) systems are also necessary to operate efficiently and manage the restaurant’s financial transactions during shifts. The company fosters a supportive environment for career growth, offering real advancement opportunities to motivated Shift Leaders who demonstrate commitment and leadership potential.

Overall, the Shift Leader role at Five Guys is a rewarding position for individuals passionate about customer service, team leadership, and operational management within a leading fast-casual chain. It offers competitive pay, growth potential, and the chance to make a tangible difference in the daily success of the restaurant and the satisfaction of its guests. Join Five Guys and be a leader who sets the tone, supports your team, and delivers an exceptional dining experience every shift.