Sheraton Minneapolis Downtown - Group Reservations Coordinator

Sheraton Minneapolis Downtown is an upscale hotel located in the vibrant heart of Minneapolis, offering an exceptional blend of comfort and convenience. Positioned strategically near prominent city landmarks like The Minneapolis Convention Center, U.S. Bank Stadium, Target Field, and Nicollet Mall, the hotel caters to both business travelers and tourists seeking easy access to the city's top attractions, dining options, and entertainment venues. Sheraton Minneapolis Downtown is known for its modern and luxurious guest rooms, which feature plush bedding, spacious workstations, and flat-screen televisions designed to provide a comfortable and productive stay. Amenities such as an onsite restaurant serving distinctive local cuisine, an indoor swimming pool, and a 24-hour fitness center ensure guests have everything they need for relaxation and recreation within the hotel premises. Additionally, Sheraton Minneapolis Downtown boasts state-of-the-art event venues equipped with the latest technology, supported by a dedicated team prepared to deliver successful business and social functions. This environment highlights the hotel’s commitment to exceptional customer service and high-quality guest experiences.

The Group Reservations Coordinator role at Sheraton Minneapolis Downtown is critical in maintaining seamless operations and ensuring customer satisfaction within the hospitality and events department. This full-time position focuses on coordinating group bookings and collaborating with multiple departments such as Sales & Marketing, Accounting, and Conference Services. The coordinator also acts as the primary liaison between group meeting planners and the hotel’s central reservation system, managing intricate details to guarantee accuracy and timely execution of all bookings and group requirements. The position demands proficiency with group sales computer systems including Delphi and SMS, as well as strong communication skills to effectively support pre-planning meetings, reservation adjustments, and billing processes.

Throughout the role, the coordinator is responsible for updating files related to group bookings, ensuring accuracy of room blocks, rates, cutoff dates, and contract concessions. They must detail group profiles thoroughly, build customized rates and packages, and manage travel agent commissions. Coordinating rooming lists and assisting accounting with verifying folios also form a part of this multi-faceted job description. The role occasionally requires evening and weekend work to meet deadlines and demands adaptability in a dynamic and fast-paced work environment. Applicants should demonstrate strong attention to detail, independence, teamwork, and flexibility to thrive in this evolving hospitality setting. Employees in full-time positions at Sheraton Minneapolis Downtown gain access to a competitive benefits package after an initial waiting period, including medical, dental, vision coverage, short-term and long-term disability income, life insurance, paid time off, employee assistance programs, and a 401k retirement plan. Daily pay options are also available, offering additional financial flexibility.The Sheraton Minneapolis Downtown is committed to hiring dedicated professionals who can contribute to its reputation for quality service and enhance guests‘ overall experience through coordination and impeccable execution of group reservation processes.