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Sheraton Albuquerque Airport Hotel - Director Front Office
Job Overview
Employment Type
Full-time
Benefits
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Life insurance
Paid Time Off
Employee assistance program
401k plan
Job Description
Sheraton Albuquerque Airport Hotel is a premier hospitality establishment located just outside the Albuquerque International Sunport (ABQ) terminal, offering unparalleled convenience with complimentary airport shuttle service. This recently renovated hotel is designed to provide guests with modern comforts and exceptional service. It features two on-site dining options, spacious and well-appointed guest rooms equipped with flat-screen HDTVs, Marriott bedding, free high-speed Wi-Fi, and ergonomic workspaces aimed at enhancing guest comfort and satisfaction. The property also boasts a fitness center, a seasonal outdoor pool, and over 11,000 square feet of flexible meeting space with custom catering services, making it an ideal venue... Show More
Job Requirements
- At least six years progressive experience in front desk leadership or four-year college degree with four to five years related experience or two-year college degree with five to six years related experience
- Specific brand experience or OnQ PMS certification preferred
- Excellent communication, problem-solving, and multitasking skills
- Proficient with Windows operating systems
- Ability to analyze and use financial and data information
Job Qualifications
- Six years progressive front desk leadership experience or related educational experience
- Brand-specific experience and PMS certification preferred
- Excellent communication, problem-solving, and multitasking skills
- Proficient with Windows operating systems
- Ability to analyze financial and data information
Job Duties
- Directs all aspects of Front Office operations from guest check-in/check-out to managing room inventory
- Upholds brand standards and enforces policies to ensure profitability
- Coaches, motivates, and evaluates Front Office team members
- Recruits, interviews, and trains new staff
- Monitors guest service trends and addresses guest concerns
- Develops and implements marketing and up-selling strategies to increase revenue
- Leads emergency preparedness efforts and participates in Manager on Duty shifts
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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