Sheraton Albuquerque Airport Hotel - Director Front Office

Sheraton Albuquerque Airport Hotel is a premier hospitality establishment located just outside the Albuquerque International Sunport (ABQ) terminal, offering unparalleled convenience with complimentary airport shuttle service. This recently renovated hotel is designed to provide guests with modern comforts and exceptional service. It features two on-site dining options, spacious and well-appointed guest rooms equipped with flat-screen HDTVs, Marriott bedding, free high-speed Wi-Fi, and ergonomic workspaces aimed at enhancing guest comfort and satisfaction. The property also boasts a fitness center, a seasonal outdoor pool, and over 11,000 square feet of flexible meeting space with custom catering services, making it an ideal venue for both business conferences and social events. The hotel’s dynamic environment supports a diverse clientele, balancing both business travelers and leisure guests with equal dedication to quality service and memorable experiences.

As the Director of the Front Office at Sheraton Albuquerque Airport Hotel, you will play a pivotal role in leading the Front Office team to deliver exceptional guest experiences while maintaining operational efficiency and financial prudence. This leadership position requires you to oversee all Front Office operations including guest check-in and check-out processes, room inventory management, adherence to brand standards, and ensuring profitability through smart budget management and strict policy enforcement. Your strategic oversight will be crucial in supporting guest loyalty programs and collaborating closely with other departments to ensure seamless hotel operations. Furthermore, your role entails being a mentor and champion for your team, providing coaching, supervision, and evaluation to foster a motivated and high-performing workforce. You will actively recruit, interview, and train new employees, ensuring the Front Office maintains its reputation for stellar service.

A significant aspect of your duties will involve monitoring guest satisfaction trends and promptly addressing any service issues to maintain high levels of guest approval and positive feedback. Utilizing your revenue management skills, you will implement innovative marketing and up-selling strategies to optimize room occupancy and revenue generation. Your leadership will extend beyond day-to-day operations, as you will serve as an emergency-ready Crisis Commander, lead daily reporting and critical decision-making processes, participate in Manager on Duty shifts, and contribute to special projects and operational challenges as they arise. Ideal candidates will have at least six years of progressive experience in front desk leadership or equivalent educational and professional background combined with relevant hospitality management experience. Candidates with brand-specific experience, PMS certification, and previous director-level roles are preferred.

Sheraton Albuquerque Airport Hotel offers a full-time competitive benefits package after an initial waiting period, including daily pay options, medical, dental and vision coverage, disability income protection, life insurance, paid time off, employee assistance programs, and a 401k retirement plan. This role promises a challenging yet rewarding career opportunity in a vibrant hotel environment where excellent leadership, operational expertise, and a guest-first mindset are valued and rewarded.