Shelter Program Manager - Family Shelter Services

Bill Wilson Center is a dedicated social service organization located in Santa Clara County, committed to serving children, youth, young adults, and families. Established in 1973, the center has been providing critical support to runaway and homeless youth while expanding its services to include housing, mental health care, supportive services, and advocacy. Bill Wilson Center strives to empower its clients through a strength-based approach designed to foster resilience, self-sufficiency, and healthy development. With a focus on community collaboration and comprehensive support systems, the Center has become a cornerstone for vulnerable populations in the region, ensuring access to the full spectrum of necessary resources and services for youth and families in need.

The role of Shelter Manager at Bill Wilson Center involves managing the daily operations of the Family Shelter, which offers a safe and welcoming environment for homeless families. This position is critical in maintaining continuous, 24/7/365 coverage at the shelter through effective collaboration with other Shelter Managers. The manager will lead the staff by overseeing recruitment, training, performance evaluations, and conflict resolution to ensure program objectives are met efficiently and compassionately. This leadership role also encompasses program management duties such as developing shelter programs, ensuring compliance with agency policies and contract requirements, and handling budget oversight in conjunction with organizational leadership. The Shelter Manager plays an essential client-facing role, maintaining confidentiality, addressing guest concerns, and creating a supportive atmosphere that promotes community safety and wellbeing.

Administrative responsibilities include maintaining accurate documentation within the Electronic Health Record system, completing necessary reports, coordinating with grantors, and engaging in various task force and community meetings. The manager also acts as a representative of the shelter externally, building and nurturing relationships with other service providers, donors, government officials, and social service agencies. The role demands participation in advocacy efforts and community engagement to support families facing homelessness. The Shelter Manager is further responsible for ensuring safety protocols are followed, including grounds security and fire safety, as well as providing emergency support when necessary.

Given the multifaceted nature of the position, candidates should possess a Bachelor’s degree in Social Work, Sociology, Psychology, or a related field, along with at least two years of relevant managerial experience. Preferred candidates will have experience in shelter settings and with homeless clients. A strong skill set in communication, including bilingual abilities in English/Spanish or English/Vietnamese, and certifications like CPR and First Aid, are essential to this role. The physical demands involve occasional lifting and extended periods of standing and walking, while the work environment is typically moderate in noise level but requires flexibility and responsiveness to emergent client needs.

This full-time position offers a salary of $70,304 per year and provides a comprehensive benefits package including paid time off, holidays, health and dental coverage, retirement planning, and more. By joining Bill Wilson Center as the Shelter Manager, individuals have the opportunity to make a significant impact in the lives of homeless families, ensuring they receive compassionate care and access to essential resources within a supportive community-oriented environment.