SHCC Receptionist (ASC I)

California State University, Fresno, commonly known as Fresno State, is part of the prestigious California State University System, a renowned public university system in California. Fresno State is dedicated to bold education and empowering students for success via its core values of Discovery, Diversity, and Distinction. Located in the heart of the San Joaquin Valley, the university serves over 25,000 students, boasting a vibrant, culturally rich, and diverse community. The university's campus lifestyle reflects its commitment to providing a tobacco-free, smoke-free, and vapor-free environment promoting well-being and safety.

In addition to its academic offering, Fresno State plays a vital role in the San Joaquin Valley community, providing extensive services including in health and wellness through its Student Health and Counseling Center (SHCC). The SHCC integrates medical, counseling, and wellness services designed to foster student health and support academic success.

The position of Student Health and Counseling Center Receptionist (Administrative Support Coordinator I) is a pivotal full-time role offering employment in a staff capacity with an anticipated monthly salary range between $4,047 to $4,211, commensurate with experience and qualifications, within a total salary range up to $5,896 monthly. This probationary, non-exempt role is fundamental to the SHCC’s daily operations, directly impacting the student experience by serving as one of the first points of contact.

The receptionist is tasked with delivering exceptional frontline customer service while managing administrative duties, including patient scheduling, maintaining the confidentiality and security of medical records, verifying eligibility and immunization compliance, and ensuring adherence to HIPAA requirements, university policies, and healthcare regulations. The role demands precision, excellent interpersonal communication, problem-solving skills, and the ability to multitask efficiently in a dynamic healthcare environment. Confidentiality and a student-centered approach are paramount as the position works closely with both medical and counseling teams to provide seamless support of wellness services.

The SHCC Receptionist also functions under the general supervision of the Director of Wellness Services and the supervisory guidance of the Medical Records Supervisor. This role is not only about administrative proficiency but also about fostering a welcoming, professional environment that nurtures student trust and facilitates access to health and counseling services. The university emphasizes career growth and offers a comprehensive benefits package, including medical, dental, vision, retirement plan options via CalPERS, paid sick and vacation leave, and 15 paid holidays per year, alongside eligibility for a fee waiver education program.

Candidates who join Fresno State's team contribute to an institution that is deeply engaged with its community and values diversity, equity, and inclusion. The metropolitan Fresno area offers a rich living experience with proximity to California’s famous natural parks, affordable housing options, and a diverse cultural setting. This role is ideal for those who have a passion for student wellness, healthcare administration, and providing vital service in an academic environment. With applications open until August 5, 2026, Fresno State encourages qualified individuals with administrative experience, preferably in healthcare or higher education, to apply and become part of a supportive and meaningful educational mission.