Job Overview
Compensation
Salary
Exact $80,000.00
Benefits
competitive compensation
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Flexible spending account
401(k)
Paid Time Off
Life insurance
short-term disability
long-term disability
Employee assistance program
Home purchase and financing discounts
Pet insurance
Job Description
Sekisui House U.S. is a prominent homebuilding company dedicated to creating homes that embody safety, security, style, and comfort. With a heritage spanning over 60 years and more than 2.6 million homes built, Sekisui House U.S. is a member of the globally recognized Sekisui House Group. The company represents well-respected homebuilding brands including SHAWOOD, Richmond American Homes, Woodside Homes, Holt Homes, Hubble Homes, and Chesmar Homes. Each brand under the Sekisui House umbrella is committed to reflecting the evolving needs and desires of contemporary homebuyers, ensuring high-quality, thoughtfully designed homes that offer enduring value. This dedication to quality and customer satisfaction has established Sekisui House U.S. as a reputable leader in the housing industry, driven by innovation, superior craftsmanship, and exceptional service.
Sekisui House U.S. promotes a vibrant company culture rooted in professionalism, teamwork, health and wellness, and a balanced work-life environment. The organization values results-driven individuals who are passionate about success and eager to contribute to a positive workplace. Among the benefits of joining this company is the opportunity to work in an inclusive, collaborative setting where employees can grow their careers while enjoying supportive team engagement and various social activities, ensuring personal and professional fulfillment.
The role of Visitor Experience Associate at Sekisui House U.S., specifically supporting the SHAWOOD brand, is designed to enhance the customer journey from the very first interaction. This position is the primary point of contact for prospective homebuyers visiting model homes and community sales centers. The Visitor Experience Associate plays a critical role in setting a warm, welcoming, and professional tone that aligns with the SHAWOOD brand's commitment to excellence. Through direct interaction, administrative support, and maintaining the aesthetic and functional quality of the presentation environment, this professional ensures a seamless and memorable experience for all visitors.
Daily responsibilities include greeting visitors, assisting with scheduling tours and appointments, supporting marketing and realtor events, and managing visitor information in CRM systems accurately. The role demands a high level of attention to detail and brand consistency and requires ongoing training to develop in-depth knowledge of SHAWOOD's product features, design philosophies, and customer engagement best practices. This position operates within dynamic environments such as model homes, premium presentation centers, and office settings, and employees must be adaptable to varying visitor traffic and flexible scheduling, including weekends.
In return for their expertise and dedication, employees at Sekisui House U.S. receive a competitive salary and discretionary bonuses. They also enjoy a comprehensive benefits package that addresses health and wellness, financial security, and lifestyle needs. This includes medical, dental, and vision insurance options, 401(k) retirement plans, paid time off, life and disability insurance, employee assistance programs, and unique perks such as homeownership discounts and pet insurance.
For professionals seeking a meaningful career in a respected and well-established company within the homebuilding industry, Sekisui House U.S. offers an ideal environment to grow and succeed. Interested candidates are encouraged to visit the Richmond American website for further information and application details. Sekisui House U.S. is an equal opportunity employer committed to fostering an inclusive workplace.
Sekisui House U.S. promotes a vibrant company culture rooted in professionalism, teamwork, health and wellness, and a balanced work-life environment. The organization values results-driven individuals who are passionate about success and eager to contribute to a positive workplace. Among the benefits of joining this company is the opportunity to work in an inclusive, collaborative setting where employees can grow their careers while enjoying supportive team engagement and various social activities, ensuring personal and professional fulfillment.
The role of Visitor Experience Associate at Sekisui House U.S., specifically supporting the SHAWOOD brand, is designed to enhance the customer journey from the very first interaction. This position is the primary point of contact for prospective homebuyers visiting model homes and community sales centers. The Visitor Experience Associate plays a critical role in setting a warm, welcoming, and professional tone that aligns with the SHAWOOD brand's commitment to excellence. Through direct interaction, administrative support, and maintaining the aesthetic and functional quality of the presentation environment, this professional ensures a seamless and memorable experience for all visitors.
Daily responsibilities include greeting visitors, assisting with scheduling tours and appointments, supporting marketing and realtor events, and managing visitor information in CRM systems accurately. The role demands a high level of attention to detail and brand consistency and requires ongoing training to develop in-depth knowledge of SHAWOOD's product features, design philosophies, and customer engagement best practices. This position operates within dynamic environments such as model homes, premium presentation centers, and office settings, and employees must be adaptable to varying visitor traffic and flexible scheduling, including weekends.
In return for their expertise and dedication, employees at Sekisui House U.S. receive a competitive salary and discretionary bonuses. They also enjoy a comprehensive benefits package that addresses health and wellness, financial security, and lifestyle needs. This includes medical, dental, and vision insurance options, 401(k) retirement plans, paid time off, life and disability insurance, employee assistance programs, and unique perks such as homeownership discounts and pet insurance.
For professionals seeking a meaningful career in a respected and well-established company within the homebuilding industry, Sekisui House U.S. offers an ideal environment to grow and succeed. Interested candidates are encouraged to visit the Richmond American website for further information and application details. Sekisui House U.S. is an equal opportunity employer committed to fostering an inclusive workplace.
Job Requirements
- Bachelor's degree or equivalent combination of education and experience
- Up to 1 year of relevant professional experience
- Basic exposure to customer service hospitality or administrative support
- Strong interpersonal and customer-service skills
- Ability to create a welcoming professional visitor experience
- Basic organizational and time-management capabilities
- Skill in maintaining accurate information in tracking tools or systems
- Ability to learn and follow established processes with direct supervision
- Professional presentation and communication skills
- Attention to detail with an understanding of brand consistency
- Adaptability to shifting visitor traffic and community needs
- Willingness to learn SHAWOOD product features and design elements
- Team-oriented mindset with a focus on supporting community and brand goals
Job Qualifications
- Bachelor's degree or equivalent combination of education and experience
- Up to 1 year of relevant professional experience
- Basic exposure to customer service hospitality or administrative support
- Experience in premium service hospitality luxury retail or guest-facing environments preferred
- Familiarity with CRM platforms or customer-tracking tools preferred
- Interest in design architecture or high-quality craftsmanship concepts preferred
- Strong interpersonal and customer-service skills
- Ability to create a welcoming professional visitor experience
- Basic organizational and time-management capabilities
- Skill in maintaining accurate information in tracking tools or systems
- Ability to learn and follow established processes with direct supervision
- Professional presentation and communication skills
- Attention to detail with an understanding of brand consistency
- Adaptability to shifting visitor traffic and community needs
- Willingness to learn SHAWOOD product features and design elements
- Team-oriented mindset with a focus on supporting community and brand goals
Job Duties
- Greet prospective buyers and visitors providing a warm professional and brand-consistent first impression
- Assist with early-stage prospect engagement by collecting visitor information and coordinating appointments or tours as directed
- Maintain the presentation quality of the model home sales environment and SHAWOOD experience spaces
- Support community events marketing activities and realtor engagements by preparing materials and assisting with setup
- Provide basic information to visitors by referencing available resources and escalating detailed questions to the appropriate team member
- Enter visitor and prospect information into CRM or tracking tools with accuracy and timeliness
- Assist with daily administrative tasks that support community operations and guest experience
- Participate in ongoing training to build foundational knowledge of SHAWOOD product features design philosophy and customer engagement practices
Job Criteria
Experience
No experience required
Job Location
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